SummaryPosted: Feb 19, 2025Role Number:200592167Imagine what you could do here. At Apple, new ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! Weʼre the AppleCare Technologies Quality Engineering (ACTQE) team, and our mission is to provide outstanding automated and manual testing for the tools and applications that enable AppleCare to deliver outstanding support to customers. ACTQE is looking for a Quality Engineer to support testing and identifying issues of pre-release software. As a member of ACTQE you will have a unique opportunity to drive the quality of applications and workflows used within AppleCare. Description: As a member of ACTQE, you will play an important role ensuring AppleCare related applications and workflows meet quality standards during pre-release testing and post-release validations. Your ability to design and implement test plans, lead testing efforts, tackle issues, identify defects, and provide clear risk assessments to the project team is key to success in this role. You will have strong critical thinking skills, and value communication and collaboration as part of a global cross-functional team.DescriptionDescriptionAs a member of ACTQE, you will play an important role ensuring AppleCare related applications and workflows meet quality standards during pre-release testing and post-release validations. Your ability to design and implement test plans, lead testing efforts, tackle issues, identify defects, and provide clear risk assessments to the project team is key to success in this role. You will have strong critical thinking skills, and value communication and collaboration as part of a global cross-functional team.Minimum QualificationsMinimum Qualifications3+ years experience with deep knowledge in Contact Center tools and workflowsPrevious experience with software QA including test planning, writing, and assessing and communicating risk based on issues identifiedKnowledge and proficiency with QA methodologiesStrong focus on the customer experienceSkilled at analyzing complex or ambiguous issuesCreative problem solverCurious and agile learnerStrong verbal and written communicatorExperience with utilizing, running and contributing to automation preferredSome experience with coding required, knowledge with Python and Swift preferredBachelors degree or equivalent experienceKey QualificationsKey QualificationsPreferred QualificationsPreferred QualificationsStrong knowledge of coding with Python and SwiftMasters Degree in a technical fieldBachelors degree in a technical fieldEducation & ExperienceEducation & ExperienceAdditional RequirementsAdditional RequirementsPay & BenefitsPay & BenefitsAt Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $101,700 and $211,600, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
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Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.