HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies. At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks. Job Description: The ideal candidate will work under experienced Quality Assurance team leadership and support the Digital Experience Quality center of excellence within Digital Product Design by: + Securing test vehicle availability, scheduling testing locations and materials, as needed. Prepping vehicle to be reviewed; which includes, but is not limited to: loading the required software level and configuration parameters as required, ensuring vehicle connectivity is available, ensuring fuel level is appropriate, etc. + Developing and maintaining test protocols and reporting documentation regarding digital user interfaces across different platforms, electrical architectures, and display configurations. + Performing user interface assessments, including heuristic evaluations, vehicle-level testing, compliance testing of NHTSA (National Highway Traffic Safety Administration) Driver Distraction guidelines on new vehicle programs, etc. + Identifying discrepancies between user interface implementation and specified requirements and regulations. Lead resolution across functional teams to ensure UI designs comply with expected user experiences, attribute targets, and corporate requirements. + Providing evidence of compliance and sign off on digital user interface designs in Ford’s requirements database. + Functioning as contact between Digital Experience Quality and vehicle program team, consistently monitoring and communicating updates in program timing and feature content, and digital user interface status towards delivery. + Occasionally perform evening and overnight test drives on company vehicles. Skills Required: + Must be able to drive company test vehicles (such as prototypes) on Ford’s property (e.g. labs, garages, parking lots, etc), as well as on public roads. (Ford will be responsible for providing any required access and training). Skills Preferred: + Comfortable working on changing demands and early vehicle program work and technologies. + Self-starter with ability to prioritize and manage multiple tasks with minimal direction, and comfortable with changing environments and deadlines. + Passion for User Experience and Customer-Centered Design + Strong sense of customer empathy, problem identification and resolution. + Comfortable working in a cross-functional /global HMI role. + Strong written and oral skills. Ability to communicate and present to high levels of management. Experience Required: + 2 + years of experience working with quality metrics and processes. Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier.