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Ford Pro is a new global business within Ford committed to commercial customer productivity. Ford Pro delivers a work-ready suite of vehicles, accessories and services for virtually every vocation, backed by technology and engineered for uptime. A true one-stop shop, we offer a full portfolio of electrified and internal combustion vehicles designed to integrate seamlessly with the Ford Pro ecosystem, helping customers' businesses thrive today and into the new era of electrification.

In this position...

Seeking a Quality Engineer for Ford Pro Intelligence to champion customer satisfaction within their Ford Telematics products.  Key responsibilities include monitoring customer concerns from various sources, leveraging connected vehicle data for proactive issue resolution, improving quality metrics, and developing a comprehensive quality framework. Strong analytical skills (including experience with large datasets and Jira), excellent communication skills, and the ability to prioritize competing demands are essential.