Job Description

Quality Improvement Assistant

Fitzwilliam Hospital, Peterborough

Full-time (37.5 hours)

We have an exciting new opportunity for a Quality Improvement Assistant to join the team at Fitzwilliam Hospital. You will bring strong administration experience into the role and will be a valued member of the team for your skills and expertise. Our people deliver the highest standards of care and services at Fitzwilliam hospital and bring a can-do attitude that we’re so proud of at Ramsay. 

Where you'll be based

Fitzwilliam Hospital is one of Cambridgeshire's leading independent hospitals with a reputation for delivering high quality healthcare treatments and services since 1983. The hospital is situated in the quiet landscaped grounds of the Milton Estate in Peterborough and has 54 single bedrooms and 1 twin-bedded room, all with en suite facilities. The hospital provides services for both private and NHS patients.

The role

Work closely with patients and relatives to manage the complaints process

Support the patient journey from referral to treatment, through audit, CAS safety and patient related outcomes such as BSR

Support meetings by taking minutes and preparing reports

Assist with updating training records

Support the Quality Improvement Manager 

Pro-actively seek additional knowledge and training to support personal growth and that of the team

What you’ll bring with you

Experience in an administrative position, prior healthcare and quality improvement is advantageous

Excellent IT skills

A flexible and positive attitude 

Warm, considerate and empathetic character

About Us:

Ramsay Health Care UK is a well-established global hospital group with over 50 years’ experience. We are a global provider operating in 11 countries with 77,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.

We love people with a positive, “can do” attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.

We know our people are our greatest asset, our business is growing and we would like you to join us. “The Ramsay Way” culture recognises that people – staff and doctors – are Ramsay Health Care’s most important asset and this has been key to our ongoing success. 

We are proud of our ‘Speak Up for Safety’ programme and ensure that the patient is at the heart of everything we do. Join us and have more ‘Time to Care’. 

We care.
 

It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964.
 

“The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success.

We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.

We are committed to equality of opportunity for all. This position is subject to background and DBS checks.