Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION:

SUMMARY OF POSITION

Position will support quality management activities including customer service and client advocacy related to management of client complaints. 

ESSENTIAL DUTIES & RESPONSIBILITIES

Facilitate the client input processes in accordance with organizational expectations.

Facilitate the incident management life cycle including quality review of incident reports, follow-up, data collection, external reporting and data analysis. 

Oversees client/patient experience process including data collection, analysis and reporting.

Oversees the life cycle of incident management to include quality review, clinical follow-up, external reporting where applicable, and data collection and analysis necessary for performance improvement.

Acts as client advocate and manages internal and external client complaints and grievances.  Manages data collection and analysis of complaints.

Collaborates with staff, management and other organizational departments regarding core QI functions/activities.

Works collaboratively with Quality Improvement staff.

Accurate and timely completion of other Quality Improvement duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

Effectively communicate via written, verbal, in person and virtual methods.Must possess effective skills in oral and written communication.Demonstrated competence of Microsoft Outlook programs including Word and Excel, and other electronic applications including the electronic medical record. 

QUALIFICATIONS

         

Education Level              

High school diploma is required. Bachelor’s degree is preferred.

Years of Experience       

Minimum of one year of direct care work experience in behavioral healthcare field including demonstrated experience working in quality improvement or related area.

Certification/Licensure 

N/A

PHYSICAL REQUIREMENTS

Standing – 20%

Sitting – 80%

Squatting – Occasional

Kneeling – Occasional

Bending – Occasional

Driving – Occasional

Lifting – Occasional

DISCLAIMER

The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

Time Type:

Full time

Pay Range:

$37,850.00--$53,030.00

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

Medical, dental, and vision health coverageFlexible Spending and Health Savings Accounts403b retirement plan with company matchPaid time off and ten paid holidaysAD&D Insurance, Life Insurance, and Long Term Disability (company paid)Employee Resource GroupsContinuing education opportunitiesEmployee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. Centerstone does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.

Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.

Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.