Quality Key Account Manager Country/Region: US Location: Northville, MI, US Req ID 77135 | Northville, United States, ZF North America, Inc. *DNP* *CBD* ZF North America Inc. has job openings (multiple) for the position of Quality Key Account Manager (QKAM) based out of its location in Northville, MI. Job Duties: Spearhead strategic setup, definition, alignment and control of quality standards, processes, and KPIs for OEM Quality Management; Collaborate and Interface with internal teams across Division E (ZF Group Quality KAM organization, Sales KAE, Corporate, Divisional and Local Quality Organization, Development and Project Management, Logistics, etc), and the customer; Organize and conduct regular customer meeting cadence up to director level to understand the customers’ expectations and requests; Problem-solve multi-plant issues, monitor introduction of countermeasures, and review field quality issues to identity measure to address OEM escalations and maintain customer relationships; Provide monthly analysis and reporting of customer portal KPI’s and escalations (Green Site), to ensure transparency within the ZF management and derive actions with the respective departments; Plan, define, monitor, and report work packages to ensure timeline and targets are met, to fulfil customers expectation and targets; Validate Quality specific customer documents through a ZF database (CuDo), and align requirements with other departments within the Quality domain, to maintain IATF certification and minimize risk by fulfilling customer requirements in the ZF production plants; Act as center of competence for customer specific requirements; Shape and support local customer quality departments by setting common customer facing standards; Determine process safeguarding considering D- and PFMEA, and derive recommendations and decisions to both internal and external customers; Resolve bottlenecks and coordinate hard- and software related escalation issues using problem solving methodology in consideration of technical and economic feasibility; Ensure lessons learned from problem solving process, especially on PPAC issues; Work on other duties and special projects as it relates to the position and assigned by Q-KAM Manager. 15% travel including both domestic and international travel to customer and company sites. A hybrid (in-office and telecommute) work schedule is available. Requirements: Bachelor’s degree in Industrial Engineering, Mechanical Engineering, or related engineering field, plus 5 years of experience as a quality engineer, and demonstrated experience with: AIAG CQl-14 consumer-centric warranty management or VDA field failure analysis; IATF 16949; Ishikawa methodology; 5xWhy methodology; 6 Sigma or Shainin/Red X; Automotive Core Tools, including APQP, FMEA, MSA and SPC; and US OEMs' respective quality processes for Ford, Stellantis or GM, to manage warranty quality, delivery, and launch topics. Send Resume To: Recruitment@zf.com, reference Position ID No. ZF-465 in the email. Be part of our ZF team as Quality Key Account Manager and apply now! Contact Hannah Cline +7 34 855 2922 **What does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?** At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility. Find out how we work at ZF: