Overview: We are seeking an experienced and detail-oriented Quality Manager to lead and manage the quality assurance processes within our organization. The Quality Manager will be responsible for developing, implementing, and maintaining quality management systems, ensuring that products and services meet or exceed customer expectations and regulatory requirements. This role requires a strong background in quality management, excellent leadership skills, and the ability to drive continuous improvement initiatives.Responsibilities:Quality Management Systems (QMS):Develop, implement, and maintain a robust Quality Management System (QMS) that complies with industry standards (e.g., ISO 9001) and regulatory requirements.Ensure that QMS documentation is up-to-date and accessible to all relevant stakeholders.Lead internal and external audits to assess compliance with QMS and regulatory standards.Quality Assurance & Control:Oversee the inspection and testing of products and processes to ensure they meet established quality standards.Develop and implement quality control procedures, including sampling plans, inspection methods, and testing protocols.Analyze quality data, identify trends, and implement corrective and preventive actions (CAPA) to address quality issues.Continuous Improvement:Lead continuous improvement initiatives to enhance product quality, reduce defects, and improve overall operational efficiency.Work closely with production, engineering, and supply chain teams to identify areas for improvement and implement best practices.Foster a culture of quality and continuous improvement throughout the organization.Supplier Quality Management:Establish and maintain supplier quality standards, including conducting supplier audits and assessments.Work with suppliers to resolve quality issues and improve the quality of incoming materials and components.Monitor supplier performance and develop strategies to enhance supplier quality.Team Leadership & Development:Lead and mentor the quality assurance team, providing guidance, training, and support to ensure high performance.Set clear goals and expectations for the quality team, and regularly review performance against these goals.Promote a positive work environment that encourages collaboration and innovation.Customer Focus:Act as the primary point of contact for customer quality-related inquiries and issues.Work closely with customer service and sales teams to address customer complaints, conduct root cause analysis, and implement corrective actions.Ensure customer feedback is used to drive quality improvements and enhance customer satisfaction.Reporting & Documentation:Prepare and present regular quality reports to senior management, highlighting key performance indicators (KPIs) and improvement initiatives.Maintain accurate records of quality activities, including audits, inspections, and CAPA documentation.Ensure all quality-related documentation is organized and easily retrievable for audits and reviews.Qualifications:Bachelor’s degree in Engineering, Quality Management, or a related field.5+ years of experience in quality management, preferably in a manufacturing or production environment.Strong knowledge of quality management systems (e.g., ISO 9001) and regulatory requirements.Experience with quality tools and methodologies such as Six Sigma, Lean, and Root Cause Analysis.Excellent problem-solving skills and the ability to drive continuous improvement initiatives.Strong leadership and team management skills, with a focus on developing and mentoring team members.Excellent communication skills, both written and verbal, with the ability to present complex information clearly and concisely.Proficiency in using quality management software and tools.Certification in Quality Management (e.g., ASQ Certified Quality Manager) is a plus.