Description & Requirements Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.

Career Opportunity:

The Quality Manager role focuses on compliance, customers, and continuous improvement activities to create a total quality culture and reduce quality costs in line with best practice procedures. You will support introduction of new equipment on site and validation processes to meet safety and customer expectations. Additionally, you will promote a total quality philosophy at all levels developing a culture of right first time and continuous improvement.

How you will impact Smurfit Westrock:

Contribute ideas and participate in ongoing business improvement initiatives to reduce overall operating costs, improve margin, and provide input into the strategy and operations of the siteEstablish and develop professional working relationships with customers, providing a technical service and reference point as required to support the company’s products and reputation as a quality supplierLead and support meetings as required and provide information and analysis as required to support the business in understanding KPI’s and decision makingReview the quality system as appropriate to ensure full compliance with customer and company best practice guidelines and maximize effectiveness of production contributing to consistent operational performance and standards whilst ensuring conformance to the relevant accreditation standards for the site and customersProvide authoritative guidance and advice on all aspects of quality to the site management team and employees; train and coach employees improving knowledge and skills in quality improvementRecruit, develop, motivate, and manage a Quality team (QA/QC) that optimizes quality operations and is flexible in the support it offers the business, meeting current and future needsManage the customer complaint procedure, facilitate the investigation of quality problems, faults, and non-conformances with production teams; manage corrective and preventative problems to ensure quality standards are maintained.  Initiate and control robust investigations to provide corrective and preventive actions (CAPA) and support the complaints handling process and participate in implementing improvement actions to prevent re-occurring issues.Facilitate customer facing activities and communications including customer visits, responses, and preparation of information whilst leading site audit activities (external body, internal and customer)Lead quality initiatives and focus groups to support knowledge and understanding of all operatives and grow awareness of quality issues to improve qualityPromote a total quality philosophy at all levels developing a culture of right first time and continuous improvementDevelop an Integrated Quality Management System including quality, environment and health and safetyContinually monitor and review current working practices and make the best use of resources to improve organizational results

What you need to succeed:

3- 5 years’ experience in a Quality Leadership role in a manufacturing environmentBachelor’s Degree is preferred, ASQ certification is a plusPrinting and / or Packaging industry experience is preferredAbility to inspire a team with a clear vision and purposeAbility to teach operational skills to others and mentor/coach accordinglyCustomer-focusedDemonstrable experience of leading change and implementing continuous improvement processes.Demonstrable experience of validating new equipment and processesKnowledge of Good Manufacturing Practices (GMP)Root cause analysis and problem-solving, focus on continuous improvement, Lean Six Sigma a plusSkilled in information handling, analysis, and presentationProficient in Microsoft Office and QMS systems

 

What We Offer:

Corporate culture based on integrity, respect, accountability and excellenceComprehensive training with numerous learning and development opportunitiesAn attractive salary reflecting skills, competencies and potentialA generous benefits package starting on your first day of employment, including medical, dental, vision, disability, life insurance, 401k match, annual 401k bonus, paid time offA career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work. Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.