About Schneider

Schneider Electric creates connected technologies that reshape industries, transform cities, and enrich lives. Our 135,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment.

 Job Brief

We are looking for an experienced Quality Manager to ensure that our products and services meet our customers' expectations for all necessary requirements.

Schneider Electric Japan is expanding our offers and their operation and maintenance services to cover from power system to building, data center and industry sectors.

The Energy Management Quality Manager is responsible for identifying and eliminating product quality risks that may affect customer satisfaction and quality. S/he must work with SE colleagues to understand, mitigate, and eliminate these risks throughout the product lifecycle to ensure end-to-end product quality. S/he plays a critical role in the customer experience by supporting rapid and effective responses to field quality issues as they arise to ensure minimal disruption to our valued customer base.

Responsibilities - What will you do?

Ensure a reliable process is operating to solve customer complaints fast and effectivelyEscalate customer issues to the right organization whenever needed, and supports collaborative resolution in the customer's best interestEnsure all customer issues are regularly analyzed to identify top issues and launch projects to prevent themCollaborate with other organizations to contain, correct, and prevent problems affecting customersLead execution of containment actions for known problems