Gatekeeper Systems, Inc. is the global leader in retail loss prevention, operations management, and analytics with headquarters in southern California. As an essential business, for over 20 years, we have led the industry with innovative technologies and top-notch customer service, while minimizing risks to customers and security personnel.

 

We are seeking a Quality Manager to join our team in Arlington, Texas, to support our global quality. As a Quality Manager, you are detail-oriented, tech-savvy, and passionate about customer service. You have the ability to work on multiple, concurrent, rapid projects which require timely, thorough, well-prioritized, and swift resolution, delivering results our customers and team members rely upon. 

 

Gatekeeper Systems, Inc., is an equal opportunity employer. We are committed to developing a diverse workforce and cultivating an inclusive environment. We value diversity and believe that we are strengthened by the differences in our experiences, thinking, culture, and background. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any protected basis.

 

THE PERKS 

Join the team at Gatekeeper Systems and watch your career grow! We offer competitive compensation and benefits packages that include: 

Competitive salaryMedical, dental, and vision Employer matched Retirement savings (401k) Generous paid time off

POSITION SUMMARY:

Leader of the Texas plant Quality team and activities. Partners with the production team, engineering, product management, and sales to deliver cost of quality metrics for the site. Responsible for all aspects of quality including both internal and external quality metrics – Warranty, Yield, RMA, Cost of Poor Quality (CoPQ), Scrap etc. Owns and drives the development and execution of the quality strategy for the site and leads the team to execute on delivery of the cost for quality operating plan for the business. Ensure the quality of the parts produced at Gatekeeper Systems meet all customer expectations. 

 

ESSENTIAL DUTIES and RESPONSIBILITIES:

Integral member of global quality team, with quality ownership from internal to external metrics for the site.Champion for the quality management system for the site, ensuring the Texas plant is aligned with business wide quality system tools and procedures.Owns first pass quality yield developing action plans to address top in plant issues impacting quality yield.Responsible for any findings from the area(s) from immediate containment, the CAPA process, and permanent corrective actions which prevent re-occurrence.Owns scrap for the site and drives continuous year-over-year improvements and reductions in top scrap drivers.Represent the larger business quality team, using the Quality Management System and Lean principles, supporting on-time and on-budget implementation of site quality objectives.Manage Quality staff assigned including defining projects and daily responsibilities to meet goals and metrics.Analysis of Warranty, RMA, Cost of Quality, and damage data and top floor issues, identifying opportunities and developing plans to correct.Conduct daily, weekly, and monthly data monitoring including trend analysisHighlight negative trends and abnormal conditions, identify root cause(s), develop plans and procedures for resolution.Interface with Engineering and Supply Chain team. Communicate and ensure top supplier issues are being addressed and managed. For supplier changes, ensure change control process adherence, participate in technical reviews, and assess overall readiness for the supplier change.Support Field Quality to ensure quality controls are in place for rework/reprogramming completed at supplier sites or warehouses.Interact with Service organization to exchange information about service calls and concerns as needed. Develop plans to address any field service concerns and partner with service execution leader to ensure field is appropriately supported.Provide leadership and guidance to transform baseline quality information into opportunities and targets, set plant quality goals, communicate, and ensure adoption by cross-functional team, and develop plans to deliver. Establish the unity of purpose for quality, set direction and ensure progress.Identify critical processes where manufacturing control plans will be required and ensure they are adequately documented, manufacturing site supports, and they are implemented into production.Drive awareness and utilization of Proactive Quality Tools (error proofing, pokey-yoke, line interlocks) to maximize impact on ongoing operations.

QUALIFICATIONS AND REQUIREMENTS:

5 years manufacturing experience with 2 years quality leadership experienceBachelor's degree preferred, or equivalent combination of experience, training, and education.Strong problem solving, influencing/ negotiation skills, strict attention to detail, ability to work well as a leader, independently & in a team setting.Able to speak/present information in front of groups, internal & externalKnowledge of & adherence to Quality systemsAbility to build productive internal/external working relationships regulatory and policy requirementsEffective interpersonal skills & good verbal/written communication skillsComputer Skills:  In-depth knowledge of Microsoft Office required.   Experience with other quality software applications beneficial. (e.g., statistical analysis)Travel:  Up to 20%

REQUIRED BEHAVIORAL COMPETENCIES:

Adaptability – open to and actively solicit new ideas and opinions.Assertiveness – readily offer opinions and take action even when their position may be unpopular.Communication – demonstrated ability to work effectively with cross-functional work groups including suppliers, customers, and associates, both verbally and in writing.  Excellent listening skills.Conflict Management – support and manage differences of opinion.  Use consensus and collaboration to debate and resolve issues.Diplomacy – skilled at handling situations without arousing hostility.  Forge coalitions.Energy – have the stamina and endurance to maintain a fast pace and continue to produce.Influence & Positive Impact – skilled at persuading, motivating, and energizing others at all levels.  Passionate, personable, self-confident, and likeable.        Able to flex style and direct, collaborate, or empower as the situation requires.  Ability to establish a personal power base built on mutual trust, fairness, and honesty. Establish and maintain productive relationships and networks, utilizing them to facilitate business transactions.Initiative – proactive and takes action without being prompted.Organization & Planning – manage time wisely and effectively prioritize multiple competing tasks.Potential - capable of assuming more responsible roles within the organization.Presentation Skills – written and verbal.Problem Solving & Decision Making – identifies and solves problems, develops innovative solutions, acts decisively, and shows good judgment.Results Orientation – maintains appropriate focus on short- and long-term goals.  Motivated by achievement, and persists until goals are reached, conveying a sense of urgency.   Team Player – respond to requests from other parts of the organization and support larger legitimate organizational agendas.

 

DISCLAIMER

This Job Description is a general overview of the requirements for the position.  It is not designed to contain, nor should it be interpreted as being all inclusive of every task which may be assigned or required. It is subject to change, in alignment with company/department needs and priorities. Presence of the job description or role does not guarantee employment.