Position Title: Quality Officer

Function: Quality Assurance

Key Stakeholders:

Internal: Production Officer, Stores Officer, CP officers

External: Sales

Educational Qualification: Graduate in Food Technology/ Msc. Chemistry

Desired Competencies:

Familiarity with the tools, concepts and methodologies of quality management.

Basic knowledge of applicable software to infer statistical data. Negotiation skills. Customer Orientation.

Key Responsibilities:

Quality & Food Safety Execution

Ensure on-line product quality monitoring & immediate action taken through production officers & CP management to address any non-conformityEnsure testing of finished goods as per standard sampling & test method with correct documentation. Participate in product quality exercise regularly.Periodic verification of process records, incoming quality check records, ingredient shelf-life records, in-process quality check recordsRegular verification of correct functioning of critical process equipments like weighing balances, metal detectors, sifters,dividers,moulders,oven, slicers and codersEnsure basic hygiene, food safety & GMP requirements are complied with in manufacturing.Ensure critical to food safety processes are being complied with at any point in time during manufacturing. This would include metal detector, pest control, conveyorConduct training sessions for workers to create awareness on quality standards, GMP, food safety & hygieneRegular audit of systems, processes & lab to verify compliance to quality & food safety standardsImmediate & suitable action against issues related to process/system/norm non-adherence, equipment malfunctioning, quality monitoring, food safety & hygiene to prevent the outcome affecting consumers & brand value.

Statutory Compliance

Ensure wrappers are checked for presence of correct addresses,MRP, veg logo, mandatory declarations & necessary documentation maintainedEnsure sufficient samples are checked for weight at every stage of productionEnsure immediate action in process to correct the non-adherence before continuingVerification of compliance to pack weights by random sampling on regular basisEnsure no lots detected with underweight packs are released without 100% checking & sortingEnsure functioning of coder with legible printing on each & every pack across SKUsEnsure systems are followed during change in date, shift, supervisor's name with necessary documentationVerification of compliance to coding by random sampling on regular basisEnsure all weighing balances & dead weights are calibrated as per schedule & not in use without necessary certificationConsumer ComplaintsShare each & every complaint as & when they are received with CP management & concerned supervisors, operators & shop floor workersIdentify probable causes of the complaint irrespective of sample availability in consultation with CP management, supervisors, operators & workersAssist in designing corrective & preventive measures along with the team & implement the same with immediate effectEvaluate the effectiveness of action through regular evaluation of process & product & trend of complaint of similar nature in subsequent months.Analyze all complaints registered in terms of category, SKU,extent, trend etc. & share with CP management on regular basis to demonstrate status of improvement & drawing up further action plan

Benchmarking

Visit to retail outlets & distribution points weekly once for understanding customer & consumer quality concernsEvaluate competition products in terms of grammage, packaging, product quality features etc.Identify improvement opportunities & share action plans with operation & quality for improvementsMeasure effectiveness of improvement through market evaluation & customer feedbackProcess Improvement InitiativesIdentify and prioritize improvement opportunities in areas like system , process, cost,time in consultation with operations & quality & apply project based approach towards improvementPeriodically review improvement in the overall quality of processes and systems at the factoryManagement information SystemSend periodic summary report on factory quality performance to quality managerCommunicate critical to quality & food safety concerns to quality manager & all other concerned as soon as they are observed