Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It With Pride.

You ensure quality in the factory and are responsible for meeting quality targets. You are fully responsible for the people, machinery and the identification and elimination of quality losses and problems in the department. You grow your team’s capabilities and coordinates departmental activities in accordance with corporate standards, local requirements and ISO standards. In this role, you report directly to the plant manager with dotted line responsibility to corporate quality.

How you will contribute

You will ensure that all quality objectives, goals and targets in the factory (including regional and global commitments) are met. You will develop and track your department’s budget and eliminate losses. With your team, you will conduct regular plan-do-act-check assessments to plan how targets will be met, executing the plan and periodically checking and taking action to stay on track. In addition, you will ensure that there is strict adherence with all appropriate laws, food safety quality standards and consumer requirements of all manufactured products and manage crisis situations internally and externally in ways that support the company’s image, policies and business. As a people leader, you are responsible for recruitment and structuring of the department to ensure there are sufficient resources to deliver on plant objectives, set and assess performance goals, and coach and mentor team members.

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

Relevant experience (operations, quality and/or R&D)Project management and managing multiple prioritiesCommercial strategy process, product/package development process, food safety, plant commercialization, ingredient and package technology and training and coaching technical materialCommunicating effectively and leading cross-functional teamsStatistical processes and problem-solving techniquesWorking with external manufacturing suppliers to ensure compliance to our policies and procedures and technical vendors to support complianceWorking with customers on quality related issues

More about this role

GENERAL RESPONSIBILITY: 

 

Primary responsibility is to:  

Oversee the shop floor operation in the production, packaging and shipping areas. This includes ensuring daily operations are conducted in compliance to corporate and local Quality Policies and SOPs. 

Manage hold and release, production batch review and release, traceability exercises, capability building and training. 

act as the Quality resource for process and equipment improvement initiatives.  This includes but is not limited to coordinating with Engineering, Production, R&D and Continuous Improvement Departments for new equipment installations, building changes, troubleshoot processing issues and drive quality improvement projects.  

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PRINCIPAL ACCOUNTABILITIES:  (If additional space is needed, attach supplemental sheet) 

 

Drive / Participate in Consumer Complaint reduction projects. 

Support development of Equipment Qualification protocols in conjunction with Process Engineers / Reliability and Project Managers.  

Conduct routine Gemba walks to provide coaching to Production personnel to ensure that Good Manufacturing Practices and Good Documentation Practices are improved. 

Drive/support Quality culture improvement 

Work in conjunction with Production & Engineering colleagues to create and revise applicable SOPs and Work Instructions. 

Develop/Support productivity strategies that effectively lower controllable costs. 

Utilizing the Incident Eradication Work Process conduct & drive root cause investigations, and problem solving in conjunction with Production and Quality to prevent faulty product, consumer complaints and GMP compliance issues  

Support hold and release program / investigations 

Assist in driving completion of iL6S programs  

Assist in completion of Internal / External Audits  

Assist in completion of corrective action items as required 

Own batch record review and positive release program 

Perform and document Mock Recalls according to corporate and ISO requirements 

Evaluate current practices against regulations and make appropriate changes to ensure compliance. 

Work in safe manner and be aware of potential safety hazards in the department and workplace. 

Function as part of the operations and quality work teams, providing assistance to other work areas to accomplish necessary functions and projects.  

In conjunction with colleagues, address deviations as required to ensure consumer safety and product quality.                     

Must be able to prioritize work for maximum time effectiveness and efficiency, and handle a number of situations at one time including concentrating and pay close attention to detail.   

Must have the capability and initiative to perform duties without direct supervision.   

Must be able to function as part of a team, and work closely with Operations/ Maintenance/ Scheduling to effectively troubleshoot potential issues in a professional manner.  

Perform other duties as required as assigned by the Quality Manager. 

 

All employees are responsible for compliance with the accident prevention and safety compliance programs. 

EDUCATION REQUIRED: 

 

BS Degree in Food Science, Engineering or other technical field or equivalent years of related experience. 

 

SPECIALIZED JOB KNOWLEDGE OR EXPERIENCE REQUIRED: 

 

Flexible shifts.  Supervisors are assigned core hours, however off shift work may be necessary due to special projects or business demands 

Quality Control; knowledge of the Food and Drug Act Regulations (Canada) and other pertinent regulations is essential. 

Adaptable - must handle multiple situations at one time and be able to prioritize 

Communicates effectively with all positions orally and written 

Exhibit technical ability 

Exhibits initiative 

Demonstrates good follow-up  

Is able to understand production/quality interface to prevent quality problems 

Perform duties without direct supervision 

Be detail oriented 

Analytical thinking and problem solving 

Customer focus 

Project management skills 

Leadership skills 

Computer experience required (ie. MS Office, SAP) 

No Relocation support available

Business Unit Summary

With several brands that are among consumer favourites, including Cadbury, OREO, Christie and Maynards, we are one of the largest snack companies in Canada. Many of our iconic brands are ranked first, second or third in their categories, and our manufacturers and pastry chefs have an enviable mission to create and manufacture chocolate, cookies, crackers and candy in our iconic factories and locations across Ontario. A company with many ambitious growth targets, we have invested close to $250 million in our Ontario plants in recent years alone; We run marketing campaigns promoting innovative products such as Cadbury Dark Milk tablets and OREO Birthday Cake and Peppermint Bark cookies. Our community of more than 2,683 employees is present across Canada and our head office is in Toronto. Passion and dedication characterize our Company. We encourage all our employees to be themselves at work, to speak out and to encourage diversity in all areas of activity. In addition, we foster a flexible work environment and place great importance on the notions of trust and empathy to promote a true sense of belonging.

Mondelez welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.  Please note that the term "accommodation" in this posting means changes that are made in order to meet the needs of a person with disabilities and not lodging.

Job Type

Regular

Supply Chain Quality Assurance

Product Quality, Safety and Compliance