TRIGO Quality Solution is looking for a Quality Resident Engineer for a 3-6 month project in Detroit, MI.\nOverall Purpose\n

The Quality Resident Engineer serves as the customer's on-site representative, ensuring satisfaction through technical support, issue resolution, and open communication between Intervention Site and the customer. Build strong relationships, address production problems promptly, suggest improvements, and provide regular updates on claims to maintain trust and credibility.\nMay Report to\n

Resident Engineering Director and Resident Engineer Manager\nResponsibilities\nClient Relationship & Business development\n\nBuild strong, professional relationships with customers at the plant level.\nAct as the customer's representative, addressing production issues and building credibility through commitments.\nMaintain open communication between Intervention Site and the contracted customer.\nProvide regular updates on claim status and seek customer feedback.\nMonitor competitor activities and report to the TRIGO Resident Engineering Manager.\nRepresent the contracted partner's interests and participate in customer meetings as needed.\n\nOperations\n\nCoordinate on-site repairs\/sorting with client approval.\nAnalyze and resolve Site issues, informing plants for corrective action.\nRegularly audit customer product handling.\nSupport prototypes, pre-serial builds, trials, launches, and engineering changes.\n\n
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Organization & Management\n\nReport on a regular basis (defined by the supervisor) to the dedicated contracted partner's team or contact partner.\n\nTechnical \n\nEnsure customer satisfaction through technical support and quality issue resolution.\nStay updated on technical, quality, and business topics through regular training and meetings.\nAddress customer technical requirements and provide support.\nSuggest improvements to both Intervention Site and contracted customer.\n\nOther \n\nAny other duties as assigned\n\nKnowledge, skills, abilities\n
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Hard skills\n\n\n

Values & attitudes\n\n\n\n\n
\n\nWorking familiarity of Intervention Site quality systems, including TS-16949 requirements\nProblem-solving ability\nRegular and predictable attendance\nAbility to be\/work on call as needed\n\n
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\n\nBuild strong interpersonal relationships.\nHandle pressure and ambiguity effectively.\nTake on new challenges and responsibilities.\nSelf-motivated and proactive.\nDemonstrate integrity and represent the company well.\nBuild long-term, mutually beneficial client relationships.\nHonest, committed, and trustworthy.\nStrong communication, problem-solving, and customer relationship skills.\n\n
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Overall recommendations\n\n\n
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\u00b7 Excellent Communication Skills, Both Written and Verbal\n

\u00b7 Strong in process and process controls\n

\u00b7 Identify and implements Standardized Work\n

\u00b7 Strong background in Root Cause Analysis and Corrective Action reporting\n

\u00b7 Experience in Read Across function\n

\u00b7 Process and Product audits experience\n

\u00b7 Shipping and Receiving knowledge\n

\u00b7 Strong personality able to give direction and lead teams\n

\u00b7 Sequencing and of automotive parts (preferred)\n

\u00b7 Tier 1 experience (preferred)\n
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\n\n\n\n\nEducation background\n\n\n\nPreferred: Engineering degree or equivalent relevant experience\n\n
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