Job Description

Enhance Customer Satisfaction through timely communication of product returns on material non-conformance(s) while exceeding internal (Danfoss sites) and external (OEM and distributors) customer expectations. Lead the customer corrective action process and support the manufacturing team during root cause elimination and identification of effective corrective actions. Participates in continuous improvement strategies, while ensuring customer specific requirements are maintained. Performs process/product audits based on the control plan requirements. Some travel is required. Daily review of customer portals.

Will be responsible for all Data Center products in Asia Pacific. Coordination between Haiyan and Ningbo, as well as some communication with EMEA and NAM manufacturing plants.

Job Responsibilities Verify/analyze material returned from customers relative to performance standards and/or procedures and document findings on the RMA/C360. Report findings and process the returns for cause and corrective action. Use gages and test equipment as required to verify conformance of the product to the standards. Work with Production Operations in the development of Process FMEAs, Process Control Plans, Measurement System Analyses, and Process Capability Methods & Requirements. Correspond with external customers, Danfoss Customer Support, and internal quality teams to inquire/advise status of analysis. Formal written analysis reports to be forwarded to customers and/or uploaded on their portals. Lead / drive cause and corrective actions in compliance to our customer specific requirements on 8D/CAPA timing. Improve Danfoss / customer relationship through effective partnering and communication. Establish systematic process for documenting and retaining quality data so it is readily accessible. Must be able to learn, apply, and retain new techniques, concepts and procedures required for continuously improving products, processes, services, deliveries, and overall quality. Lead containment efforts at customer locations and Danfoss manufacturing within 24 hours of issue reported. Background & Skills

The ideal candidate possesses these skills. 

2+ years of quality experience. 8D Problem Solving. Inspection and testing equipment knowledge and experience. Ability to read engineering drawings, specifications (GD&T), process control plans, PFMEA’s, routers, job instructions, standardize work, and basic statistical methods. Proficient in AIAG Core Tools (PPAP, APQP, MSA, SPC and FMEA). Proficient with Microsoft Office and SAP. Must have excellent presentation and communication skill. Must have analytical thinking, problem solving experience, sense of urgency, and managerial courage. Ability to work under stress and challenging deadlines. Use of computer and MS Office software (Excel, Word, Power Point); SharePoint, Power BI, Minitab are a plus. Understanding and applying of ISO/IATF16949, AIAG PPAP, APQP, MSA, SPC and FMEA and other quality system standards and tools are essential.  Employee Benefits

We are excited to offer you the following benefits with your employment:

Bonus systemPaid vacationFlexible working hoursPossibility to work remotelyPension planPersonal insuranceCommunication packageOpportunity to join Employee Resource GroupsState of the art virtual work environmentEmployee Referral Program

This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.