In the current competitive landscape, quality is more than just a benchmark its essential. Our committed Quality Specialist is dedicated to ensuring that your products and services not only meet but surpass industry standards. With meticulous attention to detail and a steadfast commitment to excellence, we assist businesses like yours in achieving exceptional quality assurance.

As a Quality Specialist III within our Quality Assurance Team, you will be responsible for reviewing transactional interactions to ensure quality and consistency throughout Collections. You will be the first line of defense to identify and raise process gaps, trends, and opportunities, and recommend process improvements. You will execute quality evaluations to test the effectiveness of regulatory compliance and policy and procedure. You will work closely with the Quality Team Leaders and Business Partners to ensure departmental quality standards are met. You will also be required to complete ongoing training and certification requirements and meet high quality standards to continue performing in this role.
 

Job Responsibilities:

- Reviewing transactional interactions to ensure quality and consistency are achieved throughout Collections.
- Act as First line of defense to identify and raise process gaps, trends and opportunities and recommend process improvements.
- Execute quality evaluations to test the effectiveness of regulatory compliance and policy and procedure.
- Works closely with the Quality Team Leaders and Business Partners to ensure departmental quality standards are met.
- Complete ongoing training and certification requirements and meet high quality standards to continue performing in this role.

Required qualifications, skills and capabilities:

Minimum 1+ years of consumer loan Operations, Collections, Loan Servicing, or Quality Control / Assurance experience  Excellent judgment, analytical, decision-making, and conflict resolution skills  Detail oriented  High level of professionalism, self-motivation and sense of urgency  Strong oral and written communication  Ability to solve complex problems  Microsoft Office product skills required