Job Objective
Responsible quality specialist for designated products in series production and interface to customer quality
Preventing defective parts from reaching customers
Processing customer complaints as well as identifying quality problems to initiate corrective measures
Maintenance of the quality assurance plan and coordination quality matters in case of technical changes
Monitoring customer specific supplier evaluation/portals and statistical evaluation of quality key performance indicators to improve the product quality continuously
Restoring customer satisfaction in the case of a complaint

Duties and Responsibilities
1Timely processing of customer complaints according customer requirements (customer portals, 8D report, problem solving documentation, etc.)
2Creating risk analyses (FMEA) and initiate corrective measures with those responsible including effectiveness check
3Identification of quality and service problems and initiate corrective measures with those responsible including effectiveness check
4Maintenance/updating of the quality assurance plan for series production in alignment with manufacturing engineer / mechanical engineer (Control Plan, FMEA, Parts History List, etc.)
5Transferring the content of Control Plan into plant specific tools, assuring sufficient information of those responsible, checking correct application and reviewing/updating the Control Plan based on customer’s feedback, internal performance and risk assessment (e. g. P-FMEA)
6Carrying out assigned tasks according the product development process (PEP)
7Evaluation of internal and external change requests concerning quality aspects. Coordination of validation and release of initial-samples according customer requirements in series production
8Monitoring customer specific supplier evaluation (e.g. customer portals) and ensure data conformity with HELLA's data systems. Informing of those responsible in the case of critical situations and initiate measures
9Statistical evaluation of quality key performance indicators to identify possibilities of product optimization. Informing of those responsible and initiate measures
10Arrangement, coordination, monitoring of internal and external sorting and reworking activities in agreement with those responsibilities
11Planning and carrying out training concerning quality tools and procedures
12Involvement in external or carrying out internal audits
13Assessing and validating the impact of the customer´s desired changes on the serial production quality assurance plan and production