Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Risk & Quality (R&Q)

Management Level

Senior Manager

Job Description & Summary

At PwC, our people in risk and compliance focus on maintaining regulatory compliance and managing risks for clients, providing advice, and solutions. They help organisations navigate complex regulatory landscapes and enhance their internal controls to mitigate risks effectively.

Those in governance, risk, controls and compliance at PwC will be responsible for confirming regulatory compliance and managing risks for clients. Your work will involve providing advice and solutions to help organisations navigate complex regulatory landscapes and enhance their internal controls to mitigate risks effectively.

Crecerás como asesor estratégico, aprovecharás tu influencia, experiencia y red de contactos para entregar resultados de calidad. Motivaráss y asesorás a otros, uniéndose para resolver problemas complejos. A medida que crezcas en autonomía, aplicarás un juicio sólido, reconociendo cuándo actuar y cuándo escalar. Se espera que resuelvas a través de la complejidad, hagas preguntas reflexivas y comuniques claramente cómo encajan las cosas. Tu capacidad para desarrollar y mantener equipos de alto rendimiento, diversos e inclusivos, y tu compromiso con la excelencia, contribuyen al éxito de nuestra Firma.

Ejemplos de las habilidades, conocimientos y experiencias que necesitas para liderar y aportar valor a este nivel, incluirán de manera enunciativa más no limitativa, las siguientes:

Crear y transmitir mensajes claros, impactantes y atractivos que cuenten una historia holística.

Aplicar el pensamiento sistémico para identificar problemas subyacentes y/o oportunidades.

Validar resultados con los clientes, compartir perspectivas alternativas y actuar sobre la retroalimentación del cliente.

Dirigir al equipo a través de la complejidad, demostrando compostura en situaciones ambiguas, desafiantes e inciertas.

Profundizar y evolucionar tu experiencia con un enfoque en mantenerte relevante.

Iniciar conversaciones de coaching abiertas y honestas a todos los niveles.

Tomar decisiones difíciles y actuar para resolver problemas que afectan la efectividad del equipo.

Modelar y reforzar los estándares profesionales y técnicos (por ejemplo, referirse a la guía específica de impuestos y auditoría de PwC), el Código de Conducta de la Firma y los requisitos de Independencia.

As a Quality Leader for Business Services at AC Buenos Aires, you’ll oversee the quality management processes within the organization. You will be responsible for ensuring that all services, projects and initiatives adhere to established quality standards and guidelines. Collaborating with various leads and stakeholders, you will identify areas for improvement and implement strategies to enhance overall quality performance.  

  

PwC Professional skills and responsibilities for this senior manager role include but are not limited to: 

 

Leadership and Communication 

Foster an inclusive environment where everyone's voice is valued, including quieter team members 

Initiate open and candid coaching conversations at all levels 

Demonstrate the ability to switch between big picture thinking and managing relevant details 

Anticipate stakeholder needs and proactively develop and discuss potential solutions 

Cultivate an environment that promotes the synergy between people and technology, enabling them to achieve more together 

Navigate the complexities of cross-border and diverse teams and engagements 

Initiate and lead open conversations with teams and stakeholders to build trust 

Align with the organization's vision and strategy, facilitating the translation of these into actionable initiatives 

Take charge of a portfolio of strategic initiatives, projects, and programs, providing leadership and management 

Manage a team of quality professionals, actively involving them in all Business Services matters as needed, providing guidance, coaching, and support to drive continuous improvement 

Assist in establishing and clarifying priorities for the team, ensuring efficient and effective execution 

Uphold the firm's code of ethics and business conduct 

 

Quality Management and Technical Expertise 

Apply knowledge and experience in project management and business process 

Demonstrate strong presentation skills, including the ability to facilitate groups and other Leads towards a common objective 

Develop and implement quality strategies, policies, and procedures to ensure the delivery of high-quality services. 

Collaborate with cross-functional teams, including other Leaders in Business Services, to establish quality standards, metrics, and goals for projects and initiatives. 

Conduct regular quality audits and assessments to identify areas for improvement and ensure compliance with quality standards and regulations 

Drive the adoption of best practices, tools, and methodologies for quality assurance across the organization 

Develop and maintain quality metrics and reporting mechanisms to track and communicate quality performance to stakeholders 

Lead root cause analysis and corrective action processes to address quality issues and prevent recurrence 

Stay updated with industry trends, emerging technologies, and regulatory requirements to drive continuous improvement in quality practices. 

 

Preferred Knowledge/Skills: 

Minimum of 5 years of directly related experience    

English fluency - both oral and written - required. 

 

Strong knowledge of quality management principles, methodologies, and tools, including Quality Management, Lean, Six Sigma and Customer Experience 

Experience in leading and managing a team of quality professionals 

Excellent analytical and problem-solving skills, with the ability to drive root cause analysis and implement effective corrective actions 

Proven track record of successfully implementing quality initiatives and driving continuous improvement 

Knowledge of industry standards and regulations related to quality management, such as ISO, CMMI, and SOC 

Experience preferably in a consulting or professional services environment 

Experience in effectively collaborating and communicating with local leaders, onshore leaders, stakeholders, and team members across different locations 

Strong interpersonal and relationship-building skills to establish and maintain effective working relationships with diverse stakeholders 

Ability to navigate and manage relationships in a global and matrixed organization 

Experience in working with cross-functional and geographically dispersed teams to drive quality initiatives and achieve common goals 

Knowledge of cultural nuances and ability to adapt communication and collaboration styles accordingly 

Leadership and influencing skills to drive alignment and consensus among stakeholders with varying perspectives and priorities 

Ability to effectively manage and resolve conflicts or disagreements in a constructive manner 

Excellent presentation and facilitation skills to effectively communicate quality strategies initiatives, and results to diverse audiences. 

Contribute to the development of playbooks and assessment diagnostic tools to help accelerate value for our clients.

Understand the importance of have a correct information managementKnowledge of Information Security and Data Protection ​

All qualified applicants will receive consideration for employment at PwC without regard to ethnicity; creed; color; religion; national origin; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; marital; or any other status protected by law. PwC is proud to be an inclusive organization and equal opportunity employer.

Correct Information Security Management 

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Decisions, Business Performance Management, C-Level Presentations, Coaching and Feedback, Communication, Compliance Frameworks, Compliance Policies, Compliance Program Implementation, Compliance Review, Controls Testing, Corporate Governance, Creativity, Embracing Change, Emotional Regulation, Empathy, External Audit, Finance Target Operating Model, Finance Transformation, Financial Reporting, Fraud Detection, Fraud Prevention {+ 25 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

Yes

Government Clearance Required?

No

Job Posting End Date