Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Work Shapes the World at Caterpillar Inc:
 

When you join Caterpillar, you’re joining a global team who care not just about the work we do – but also about each other.  We are the makers, problem solvers and future work builders who are creating stronger, more sustainable communities.  We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live.  Together, we are building a better world, so we can all enjoy living in it.

Our Americas Distribution Services Division (ADSD) provides governance and administration of Cat® dealers across the U.S., Canada, and Latin America. 

We’re committed to our customers, who build a better world with our products, services, and solutions. We understand and show the value of why they should always choose us. We’re exploring new ideas and opportunities – innovating to discover the breakthroughs necessary for tomorrow’s growth.  

Through it all, we are one team – creating and delivering world-class components and solutions superior to the competition.  Learn more about the Caterpillar Experience.

Job Summary

As a Quality Manager, you will be responsible for providing leadership to the 2nd shift S·O·S Services fluid analysis laboratory team and overseeing daily shift operations.  The Quality Manager will work to ensure conformity to global laboratory processes, day to day management of laboratory resources and building a competent & engaged team. 

Additional Info:

This is an on-site position located in Peoria, IL.

This is a 2nd shift position with working hours of 3:00pm - 11:00pm CT Monday - Friday.

This position requires up to 10% of working time travel, both domestic and international.

What You Will Do:

Lead, manage, and develop team lead and lab technicians to assure quality standards are met.  This includes but is not limited to employee performance management process, development planning and leadership of staff meetings.

Ensure compliance to ISO9001:2014 internal certification requirements.  Decisions made by this position have impact on the quality reputation of company products.

Lead team to deliver on stated quality metrics (TAT, etc)

Oversee the execution of processes, plans, and tools that support the global fluid analysis process.

Maintain budget and management of Capital expenses in coordination with 1st and 2nd shift quality managers.

Manage 2nd shift’s work schedule & time sheet approvals.

Lead the development and implementation of corrective action and preventive measures to achieve quality targets.  Investigate and address trends with internal and external non-conformance.

What You Have (Required Skills):

Planning: Tactical, Strategic: Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.

Quality Management: Knowledge of quality management methods, tools, and techniques and ability to create and support an environment that meets the quality goals of the organization.

Collaborating: Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.

Influencing: Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Quality Risk Management: Knowledge of processes, tools, and techniques for Quality Risk Management; ability to implement the quality assurance process of assessment, control, communication, and review of risks to the quality of products.

Root Cause Analysis (RCA): Knowledge of the concepts, principles and techniques of root cause analysis (RCA); ability to use a structured approach to identify the causes of undesirable consequences in a manufacturing environment and the changes needed to prevent recurrences.

Previous experience in operational leadership or 4-year degree

Ability to work with people utilizing appropriate influence and the ability to resolve differences

Project Management experience in 6 Sigma, CPS, Services Marketing, and/or Lean experience

Proficiency using Microsoft Office 365 products

Strong communication and presentation skills

What Will Set You Apart (Preferred Skills):

Familiarity with quality processes

Demonstrated ability to lead a team.

Ability to mentor, coach, and/or persuade others on new methods, procedures, and/or technology

Prior laboratory management experience

Prior experience working within a Quality Management System (QMS): i.e. maintaining quality procedures, document control, continuous improvement

Prior experience with Lean manufacturing/CPS principles

What You Will Get:

We look forward to welcoming the successful candidate to our dynamic, diverse, and friendly team. We have a culture of openness, autonomy, support, personal development as well as a continuous drive for improvement.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

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Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.   

EEO/AA Employer.  All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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