Provide technical support in a medical device complaint investigation lab by analyzing returned products, interpreting findings, and supporting quality initiatives across multiple functional teams.

Job Requirements:

Associate Degree or equivalent related work experience

Proficient in Microsoft Office tools (Word, Excel, PowerPoint, Outlook)

Ability to read, understand, and communicate procedural requirements

Ability to work independently under limited supervision or within a team

Preferred Skills:

Associate Degree in a technical discipline

Experience with electrical and mechanical equipment

1 year of quality or manufacturing experience in the medical device industry

Ability to identify process improvement opportunities

Job Responsibilities:

Assist engineering with quality support by analyzing data and identifying complaint trends

Perform device analysis on returned medical devices to determine likely malfunction causes

Review device history records, product labeling, and risk documentation

Prioritize tasks to meet deadlines and quality system metrics

Interpret test results and identify unusual characteristics during analysis

Write investigation reports summarizing findings and conclusions

Troubleshoot compromised procedures to identify root causes

Communicate testing schedules, results, and discoveries with technical staff and customers

Analyze, review, and document lab records for proper archiving

Manage test requests from initiation through filing and archiving processes

Pay Details: $20.00 to $26.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance ActLos Angeles City Fair Chance OrdinanceLos Angeles County Fair Chance Ordinance for EmployersSan Francisco Fair Chance Ordinance