Job Title: Quality Technician
Job Description

As a Quality Technician, you will be responsible for investigating, resolving, and documenting customer complaints. You will communicate with various business stakeholders, including Field Service Technicians, Sales Account Managers, and Quality Engineers, to determine the cause of reported customer issues and solve real-world problems.

ResponsibilitiesInvestigate customer complaints in a timely fashion and in accordance with global regulations.Communicate with Field Service Technicians and Sales Account Managers to gather information necessary to conduct complaint investigations.Track and meet Corporate, Divisional, and Team Complaint Handling metrics.Follow local and corporate SOPs to ensure compliance with external requirements.Lead completion of service report recording once identified by a Quality Engineer.Track returned parts.Disinfect and organize parts in the room.Dispose of parts, including restocking as able.Handle inquiries from sales reps, service techs, tech support, line, etc., where appropriate.Essential SkillsHigh school education or equivalent.0-2 years of experience.Computer literacy with knowledge of Windows applications including MS Word, Excel, and PowerPoint.Strong interpersonal communication skills.Ability to learn quickly and take action on challenges.Ability to consistently meet goals and track own progress.May be required to move materials up to 50 pounds, reach, push, or pull to accomplish job accountabilities.Additional Skills & QualificationsExperience with inspection, quality control, quality inspection, micrometers, quality checks, and gauges.Why Work Here?

Join our team and be part of a collaborative environment that values your contributions. We offer opportunities for growth and development, a supportive work culture, and a chance to work on meaningful projects that impact our customers directly.

Work Environment

This is a 1st shift position. The work environment includes interaction with various technologies and equipment. You may be required to move materials up to 50 pounds, and the role involves maintaining organized and disinfected workspaces.

Job Type & Location

This is a Contract position based out of Portage, Michigan.

Pay and Benefits

The pay range for this position is $19.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Portage,MI.

Application Deadline

This position is anticipated to close on Feb 17, 2025.

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\n About Aerotek:\n\n

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.

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Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

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The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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