About the role Performs a variety of quality control tests, audits and inspections on products, materials, components, parts etc at various stages of the production process. Adheres to all quality standards, analyzes data and assists in processing customer complaints while making recommendations for continuous improvement. Compensation: $23-$27 What you will be doing + Evaluate and determine root cause and corrective action for all Quality complaints using problem analysis tools. Implement and document corrective actions. Implement, lead and support team activities to reduce customer complaints. This includes the processing of SCAR reports and prompt answers to customer complaints. + Implement Corrective Action and Continuous Improvement: Evaluate and test material returned by customers and assist in material disposition. Support corrective action efforts. Participate in Material Review Board meetings. Assist Manufacturing Engineering, QI Teams and Manufacturing Supervisors in identifying problems indicated by SPC, MRR and customer complaints to assure non-recurrence. + Audit and test in-coming raw material, subcontract and purchased product, and analyze in-coming SPC and quality documentation, work with and assist suppliers in continuous improvement efforts related to Southco, Inc. purchased product and raw material. + Perform final audits, dock audits and layout inspections of stock, product, and raw material. + Assist in processing of customer complaints to ensure customer has quick response with immediate corrective action. About you + High School Diploma required, Associates preferred but not required + PC Knowledge and familiarity with one or more statistical software tools + 2-3 years knowledge of Southco Manufacturing processes preferred + Ability to work on a team or independently while juggling multiple priorities. + Working knowledge of SPC and basic statistics preferred + Problem Solving ability + Good Communication Skills How will we reward you + Competitive base pay  + Generous time off – starting at 3 weeks of annualized PTO (first year is prorated based on start date), 9 company holidays plus 2 floating holidays  + 401(k) Savings and Investment Plan – Company makes automatic 2% contribution of eligible pay plus matching contributions of 50% up to the first 6% of eligible pay you contribute.   + Employee Stock Ownership Plan valued at approximately 4-6% of eligible earnings which includes dividend payments after 3-year vesting period  + Medical, Dental, Vision, Flexible Spending and Health Savings Accounts (HSA) beginning first day of employment; company funds a portion of HSA for high deductible health plans  + Company paid Life & Disability Insurance including; short term, Long Term, and Life  + Great Tuition Reimbursement program to support undergraduate or graduate programs available to all employees