Details Department: Applications & PlatformsSchedule: Monday - Friday, 8 hour shiftLocation: Remote
Benefits

Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community

 

Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance and salary range at the time of the offer.

Responsibilities

Ascension is hiring a full time remote Qualtrics Analyst - Technology. As an Analyst - Technology you will provide product support for Ascension Technologies applications and platforms in the Consumer experience portfolio for the Qualtrics application. This role is operational product support for the portfolio and is desired to have high level awareness of the products, and their respective use cases within the healthcare setting.

 

Responsibilities:

Collaborates with consumer experience business partners to ensure products and defined workflows meet requirements.Understands and is expert in Qualtrics applications in a healthcare environment.Understands business partner expectations and ensures prompt and complete customer service.Creates and maintains productive networks with internal ascension technologies teams and external business partners and the vendor community.Research, experiment and prototype small iteration of product to resolve complex issues including analysis of technical and economic feasibility of proposed product solutions.Strong troubleshooting skills; ability to identify patterns and generate ideas.Responsible for escalating barriers or concerns that may impact timelines for issue resolution,implementations, or projects.Ability to multitask and switch focus as the needs and priorities of our key Stakeholders change.

Requirements:

Experience with Qualtrics survey and reporting platforms in healthcare.Working independently to understand workflows and applying technical knowledge to assist end users.Creating clear documentation for education, knowledge sharing for the team and procedure/policy requirements.Utilizing critical thinking to decipher workflows to understand adjustments needed to application deployments.Understanding basic technology infrastructure to assist with any new functionality, break/fix or application replacement.Providing a proactive rounding experience to the market, and cross collaborating with other team members in other markets for lessons learned, opportunities, and shared ideas.A dedicated technical contact focused on survey data and reporting excellenceDemonstrable understanding of common web technologies e.g. .NET, SQL, JavaScript, CSS, HTML, APIs • Strong analytical skills especially in data manipulation.Qualtrics XM related certification would be an asset:Qualtrics Platform Essentials Certification Journey (L1)CoreXM Expert Certification Journey (L2)CoreXM Expert + Qualtrics Platform Essentials Certification
Requirements

Education:

 

• High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree OR 4 years of applicable cumulative job specific experience required.

Additional Preferences Bachelor's degree or equivalent experience in computer science / application development

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Why Join Our Team

When you join Ascension, you join a team of over 134,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all. Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path. In fact, Ascension spent nearly $46 million in tuition assistance alone to support associate growth and development. If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today.

Equal Employment Opportunity Employer

Ascension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.

 

For further information, view the  EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

 

As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.

 

Pay Non-Discrimination Notice

 

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

E-Verify Statement

This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

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