Query Analyst

Dudley

Hybrid role, Monday and Thursdays in the Dudley office 

£22,486 per annum

6 Months Fixed Term Contract

Rentokil Initial is a FTSE100 organisation in the UK and we are one of the largest business services companies in the world including a number of global brands including Rentokil, Initial and Ambius. We have 10 businesses covering a range of business services from Pest Control, Washroom Hygiene, Specialist Cleaning, Interior Plants through to Property Preservation & Dental & Clinical Waste management. We have also recently been voted Glassdoors Best Place to Work in 2020 Employees choice and we have been voted top rates workplace in 2019 by indeed.

We are currently recruiting for a Query Analyst to join our established team in Dudley.

The Query Analyst will be responsible for administering disputes, validating data and establishing and resolving route cause in accordance with the Dispute Management Process.  Additionally the team will be responsible for handling overflowed inbound calls for the FSSC as well as supporting Inbound Email Mailbox

Key responsibilities will include the following;

Ensuring customers are receiving a high quality service Adhering to SLAs for invoice disputes and queries and emails Raising credit notes and PO Management Control and monitor daily query levels General customer administration Looking into and helping resolve customer complaints Any ad hoc admin queries that arise

Requirements:

To be considered for the Query Analyst position you will ideally have the following;

Customer service experience  Credit support experience would be desirable  Strong IT skills Experience working with a credit management system would be advantageous Great communication skills both written and verbal Keen eye for detail and excellent organisational skills Be able to maintain a high level of accuracy whilst working to strict timelines Show passion and have a “can do” attitude

Benefits:

What we offer in return..

A competitive salary package and the opportunity to earn monthly bonus based on performance RI Rewards - provides access to cashback and discounts from 3,000+ retailers Refer a Friend - to work for Rentokil Initial (and earn up to £1000) Our Employee Assistance Programme (EAP) - which is FREE to access and available 24 hours a day, 7 days a week to you as well as your family and friends. Opportunity to contribute to a private Healthcare plan

Whilst our team come from a range of different backgrounds, we find most of our Analysts have previously worked as Payroll Specialists, Finance Administrators, Administrators, Customer Service Administrators, Payroll Assistants or have administrative experience within a Finance Department.

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