Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Jamaica/Queens/New York site is looking for a new QuickSTAT Air Logistics Healthcare Customer Care Specialist to join our Air Logistics team. Your Role Develop and maintain relationships with clients\r\nProvide shipment-specific processing and timely communication of order updates. Your Responsibilities Track and trace shipments through alarm management and checkpoint verification at key milestones.Communicate effectively with QuickSTAT vendors (service partners and airlines / carriers to ensure that the needs ofQuickSTAT customers are being satisfied consistently.Work collaboratively with Customer Relationship Managers (CRMs), Customer Service and the Commercial BusinessDevelopment (BD) team to ensure maximum client satisfaction.Identify discrepancies and escalate issues to the Management and update clients in conjunction with Customer Service.Ensure all time and temperature requirements are maintained during transit.Shared responsibility for the overview of the department mailbox to include the receipt of new bookings and internal inquiries.Must be able to view computer monitors both at close range and distanceReports to Air Logistics Healthcare ManagerSchedule: Sunday-Thursday 9am-5pmTraining schedule: Monday-Friday 9am-5pm  Your Skills and Experiences Bachelor's degree in Supply Chain Management and Logistics or equivalent experience6+ months Air Logistics experience or equivalent experience1+ years of experience in customer service Good Reasons to Join At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $X and $Y. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-