Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Jamaica/Queens/New York site is looking for a new QuickSTAT Air Logistics Healthcare Customer Care Specialist to join our Air Logistics team. **Your Role** Develop and maintain relationships with clients Provide shipment-specific processing and timely communication of order updates. **Your Responsibilities** + Track and trace shipments through alarm management and checkpoint verification at key milestones. + Communicate effectively with QuickSTAT vendors (service partners and airlines / carriers to ensure that the needs of + QuickSTAT customers are being satisfied consistently. + Work collaboratively with Customer Relationship Managers (CRMs), Customer Service and the Commercial Business + Development (BD) team to ensure maximum client satisfaction. + Identify discrepancies and escalate issues to the Management and update clients in conjunction with Customer Service. + Ensure all time and temperature requirements are maintained during transit. + Shared responsibility for the overview of the department mailbox to include the receipt of new bookings and internal inquiries. + Must be able to view computer monitors both at close range and distance + Reports to Air Logistics Healthcare Manager + Schedule: Sunday-Thursday 9am-5pm + _Training schedule: Monday-Friday 9am-5pm_ **Your Skills and Experiences** + Bachelor's degree in Supply Chain Management and Logistics or equivalent experience + 6+ months Air Logistics experience or equivalent experience + 1+ years of experience in customer service **Good Reasons to Join** At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $21 and $25. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-KR1 Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.