RCO is focused on making Amazon the safest and most trusted placed on Earth by protecting the innocent and preventing the malicious.The RCO EET team empowers and enables our employees who support this program. We execute our learning and development strategy for new hires and existing associates, including leadership. We ensure our employees have the skills and knowledge to deliver excellence daily.

We are seeking a highly motivated Program Manager to join our team and support a positive RCO Support Operations employee experience. You will be responsible for managing and coordinating various projects and initiatives to improve the employee experience. Your focus is to ensure managers and associates receive information that helps them to grow and succeed in their role. You will directly support the platform we use to deliver updates, team events, and learning opportunities to RCO Support Operations employees globally. You will work closely with cross-functional teams and stakeholders to ensure the successful execution of projects. The ideal candidate will demonstrate ownership, willingness to dive deep, and maintain focus on delivering results. You will be responsible for planning, executing, managing, and measuring employee experience projects that align with our business objectives. You will be a steward of the employee experience, and help deliver as we strive to be Earth’s Best Employer.

Key job responsibilities
Key job responsibilities
- Manage projects from inception to completion, including small, medium, and large-scale projects across the Support RCO business
- Develop detailed project plans and schedules, identify resources needed, and assign responsibilities
- Continuously monitor project progress, track milestones and deliverables, and ensure timelines and budgets are met
- Proactively identify and resolve issues, including escalations when obstacles or blockers arise - Assist with employee research initiatives that help us identify pain points and opportunities to improve our products and strategies
- Dive deep into engagement data to surface trends, opportunities, and successes
- Write status report documents for internal and leadership review of current projects and strategic priorities

About the team
Our vision is to empower our people by providing effective learning opportunities to develop their skills and knowledge. Our global cross-functional team is passionate about achieving this vision. We are highly collaborative and enjoy working together.