Join our Customer Care BPS department as a Claims & Returns Specialist, where you'll play a crucial role in globally processing logistic issues and return requests from our end customers and subsidiaries. You'll drive innovation, automation, and consultation within the department, contributing to our mission of simplifying progress. What you will accomplish together with us: + Be part of a dynamic global team spanning Europe and North America, working across different time zones. + Processing returns, and logistics issue inquiries from end customers for our Bioprocess Solutions Division + Coordinating the flow of information regarding returns and complaints between departments such as warehouse, customer service, purchasing, transport management and sales to resolve complaints and returns enquiries ​ + Identify root causes and actively participating in long- term improvement initiatives. ​ + Support our Sales teams with report requests, ensuring timely and accurate delivery. + Manage the team's knowledge base to facilitate global knowledge transfer to colleagues. Efficient information management with all stakeholders involved + Processing customer inquiries by closing the inner & outer loop What will convince us: + Bachelor’s Degree or 5 years of relevant work experience + Minimum 2 years of professional experience in processing claims and returns + Minimum 1 year experience working with SAP or relevant CRM systems + Proficiency in MS Office skills, Word, Excel, PPT + Logical, team player, self-motivated, energetic, results oriented, skillful for handle multi-tasks, quick learner and can work under high pressure + Strong verbal and written communication skills We value: + Salesforce Service Cloud experience is highly preferred + SAP user knowledge (SD, MM, QM) is a significant advantage, with SAP S/4 HANA experience being highly desirable + Experience with intelligent process automation + Experience with the preparation of customs invoices + P roficiency in another language + Identification with our core values: Sustainability, Openness, Enjoyment Compensation for this position will be a base salary between $ 24.05/hour and $38.45/hour depending on experience. What We Offer As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits: Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network” Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs. Intelligent Working Environment: Working in smart buildings with the latest technology and equipment. Retirement Savings Plan: 401 k (with generous company match) Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class. Please view equal employment opportunity posters provided by OFCCP here. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at accommodationrequest@sartorius.com E-Verify Participation Info E-Verify Workers Rights (https://www.e-verify.gov/sites/default/files/everify/posters/IER\_RightToWorkPoster%20Eng\_Es.pdf) Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application. We look forward to receiving your application. www.sartorius.com/career Sartorius is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. All employment decisions are based on valid job-related requirements. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling +1 631 254 4249 ext 8330 or via e-mail at accommodationrequest@sartorius.com About Sartorius Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application. www.sartorius.com/careers