At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.  

 

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place. 

About you and this role

Dow has an exciting opportunity as a Rail Technician in Midland, MI.  The Rail Technician is responsible for the daily management and support of rail shipments.  The role interfaces with the entire Rail Logistics organization, Customer Service, Planning, Site Logistics and Dow logistics vendors. The Rail Technician role is key to the success of rail shipments and has a direct impact to On Time Delivery and customer experience.

Responsibilities

Perform duties associated with rail EDI (Electronic Data Interchange), billing error correction, goods issue processing and creation of border crossing documents for shipments from major US Sites utilizing SAP.Manage railcar weight information in SAP, ensuring accuracy for rail billing requirementsSubject matter expert and escalation point on railcar issues such as billing, special service requests, service delays and service improvement initiatives with Dow businesses and JVs.Provide training and regular coaching to Rail Service Team members on day to day operations including the rail tools and work process training and documentation.Coordinate changes to Bill of Ladings in transit (diversions, reshipments, railcar to truck transfers, returns, cancellations) to ensure on time delivery and reduce railcar cycle time.Responsible for diverting railcar(s) while in transit from one location to another as requested by Customer Service Center, Schedulers, Planners, etc.Responsible for billing loaded cars returning to a Dow plant, Customer Financial Services Releases from lease track to customer and reshipments when requested by customer service or business personnel.Responsible for reviewing assigned exception reports for North American rail car shipments and work on resolution for those cars requiring intervention.Responsible for GVP data integrity relative to all facets of rail service, including shipment and trip info.Lead troubleshooting activities and problem identification/resolution of rail systems and processes.Manage all rail related QN’s, derailments, damaged car reports and safety incidents.Collaborates with Customer Service and Purchasing to fulfill new rate, route, and transit requests to ensure railcar shipments ship as plannedCreate purchase requisitions as requestedActively participate in railroad service calls

Required Qualification

High school diploma or GED is requiredA minimum of 2-5 years of relevant work experience, preferably in Supply Chain or LogisticsSelf-directed, customer focused with the ability to work in a multifunctional team to meet desired goalsStrong interpersonal skills, creative thinking, initiative, and leadership skillsEffective planning and organization skills; ability to prioritize workloadProficient in Excel, PowerPoint, Word, SAP and GVPExcellent oral and written communications skills neededProficient in data analysis and troubleshooting, with a high level of accuracy and an eye for detailA minimum requirement for this U.S. based position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.

Preferred Qualifications

Extensive knowledge of logistic work processesECC, GVP and rail knowledge preferredSupply chain knowledge

Your Skills

Multi-tasking - Ability to perform more than one task or activity at the same time.Communication: Ability to communicate effectivelyProactive Problem Solving: Ability to focus on preventing issues before they arise by targeting the root causes of potential problems and planning preventive measures well in advance.Troubleshooting: Ability to systematic search for the source of a problem in order to solve it and make the product or process operational again.Microsoft Office: Ability to use Microsoft Office products: software, server software, and services developed by Microsoft.Cross-Functional Collaboration: Ability to collaborate with work that happens between different teams or departments within an organization.SAP Enterprise Resource Planning (ERP): Ability to use an enterprise resource planning software developed by SAP SE. SAP ERP that incorporates the key business functions of an organization.

Additional notes

We do not offer relocation assistance for Dow jobs like this position. This includes reimbursement for travel expenses incurred to and from test sessions/interviews. If you apply for a position that is not within the area in which you reside, you will be responsible for all costs that you incur.

Benefits – What Dow offers you 

We invest in you. 
 

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.  

Here are just a few highlights of what you would be offered as a Dow employee: 

Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it. Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals. Employee stock purchase programs (availability varies depending on location).Student Debt Retirement Savings Match Program (U.S. only).Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building. Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs. Competitive yearly vacation allowance.Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).  Paid time off to care for family members who are sick or injured.  Paid time off to support volunteering and Employee Resource Group’s (ERG) participation. Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.On-site fitness facilities to help stay healthy and active (availability varies depending on location).Employee discounts for online shopping, cinema tickets, gym memberships and more.Additionally, some of our locations might offer:Transportation allowance (availability varies depending on location)Meal subsidiaries/vouchers (availability varies depending on location)Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team, we can make a difference together.

About Dow

Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 31 countries and employ approximately 35,900 people. Dow delivered sales of approximately $45 billion in 2023. References to Dow or the Company mean Dow Inc. and its subsidiaries. ​​​​Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com.

As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment.  We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.

Dow is an Equal Employment Opportunity employer and is committed to providing opportunities without regard for race, color, religion, sex, including pregnancy, sexual orientation, or gender identity, national origin, age, disability and genetic information, including family medical history. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may call us at 1-833-My Dow HR (833-693-6947) and select option 8.