About this opportunity

You will also be responsible for receiving trouble reports from the Operator's Customer Care Center (or from the Operator's customer directly in some very specific cases), resolving them to the customer's satisfaction and providing meaningful status on repair and/or restoration activity to the Customer Care Center (or to the Operators’ customers).

We believe in trust – we trust each other to do the right things!

We believe in taking decisions as close to the product and technical expertise as possible.

We believe in creativity – trying new things and learning from our mistakes.

We believe in sharing our insights and helping one another to build an even better user plane.

We truly believe in happiness, we enjoy and feel passionate about what we do and value each other’s technical competence deeply.

What you will do

Incident management raised through the ticketing tool or on customer request.

Work with ISP’s and third party vendors to identify issues with client infrastructure equipment.

Help onsite engineers to check and resolve issues with the equipment, take cautious decision to ensure that the down time is as short as possible.

Act as the first point for activities demanding a level of technical expertise as a 24/7 capability hosted in Radio Access Operations. 

Work shift operations as per defined shift roster and actively monitor ticket queues to ensure timely response to tickets.

Secure Escalation support for Service surveillance and Field service.

Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

Focus on improvement of automated recovery.

Document new resolutions identified.

You will bring

Interface with CPM’s/End to end leads to ensure timely project deliverables.

Implementations of activities related to 2G/3G/4G / 5G technologies.

Expertise required with respect to Nokia / Ericsson.

Importing and provision of XMLs and skills required in the troubleshooting of plans.

Good understanding on the parameters related to new site integrations and reprinting of sites.

Experience: 5-8 years.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

​What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.

Encouraging a diverse an inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city: India (IN) || [[location_obj]]

Job details: 2nd Level Operations

Job Stage: Job Stage 5

Primary Recruiter: Subrata Sarkar

Hiring Manager: Thangamma P S