RAN Service Technician 

JOB SUMMARY 

The RAN Service Technician is responsible for the installation, maintenance (both reactive and preventive) and project support on the Southern Linc's LTE voice and data network. These systems are installed, maintained, and repaired in accordance with established standards, service levels, operational processes, and applicable work agreements. 

 

JOB REQUIREMENTS  

Two-year degree (college/technical/vocational) or equivalent military training or equivalent hands-on experience in electronics/telecommunications is required.  Working knowledge of radio communication systems. FCC or equivalent license for radio repair is preferred.  Ability to pass a CMV DOT physical  Understanding of the 4G LTE wireless data and voice network.   Ability to logically troubleshoot and repair hardware and software associated with LTE antennas, lines (both fiber and power), radios, controllers, and alarming systems  Ability to logically troubleshoot hydrogen fuel cells, generators, automatic transfer switches, dc plants, batteries, hvac units, hvac controllers, distributed antenna systems, and bi-directional amplifiers  Ability to find and remediate RF interference  Ability to tow and setup mobile assets such as COWs, SOWs, and GOATs under austere conditions  Demonstrated personal computer skills  Ability to work independently, self-starter with good time management skills.  Ability to interface with, direct and/or coordinate various first responder critical customers and contractors as needed.  Must have good verbal and written communications skills. 

 

JOB RESPONSIBILITIES  

Responsible for the installation, maintenance (both reactive and preventive) and project support on the Southern Linc’s LTE voice and data network.  Responsible for participating in 24x7 on-call procedures/operations.  Responsible for interfacing with customers to either install LTE solutions or determine and correct issues affecting the customers LTE service  Responsible for interfacing with and coordination of contractors and/or vendors.  Responsible for interfacing with the internal business partner, vendor, and  contractor groups related to problems and installations as appropriate.  Responsible for understanding and adhering to billing and performance processes and procedures.  Responsible for maintaining accurate equipment inventories and documentation of assigned sites.  Responsible for installing standard, endorsed, or certified off the shelf software and/or hardware devices.   

BEHAVIORAL ATTRIBUTES 

Follow safe work practices and foster a safe workplace.  Ability to operate with minimal supervision  Exhibit Southern Company Values (Safety First, Unquestionable Trust, Superior Performance and Total Commitment) in all business dealings.   Seek opportunities to learn and transfer knowledge to others.  Good organizational and time management skills.  Ability to manage multiple tasks.  Willingness to provide as needed after hours or on-call support.