Job Title: Rare Disease, Head of Patient Support Services (PSS)

Location: Cambridge, MA Bridgewater, NJ

About the Job

At Sanofi, we are dedicated to transforming patient health through chasing the miracle of science. As a prominent pharmaceutical manufacturer, our commitment extends beyond drug development ensuring that patients can access and afford our therapies.

The Sanofi Patient Support Services (PSS) team is focused on supporting health care providers and patients wishing to access Sanofi therapies.  This is achieved by offering programs that provide reimbursement and logistics support, financial assistance, and patient education and support.  In addition to the program offerings, the PSS organization is also home to field teams that provide education and support to patients and customers.

Across the Rare Disease therapeutic area our ‘one team, common goals, single mission’ new go-to-market (GTM) approach is leading the way. The majority of the current Rare Disease program strategy, value, and impact is in the leadership and development HQ-based Case Management team and our field-based Patient Education Liaison team.

We are seeking an experienced and dynamic leader to serve as the Rare Disease, Head of PSS. This role is crucial in developing and implementing cross-brand strategies, managing a diverse portfolio of products and effective teams, and liaising with the therapeutic area General Manager and leadership team. Ultimately, creating leadership, process, and a culture of excellence around both account and patient rare disease engagement.

Building national strategic, leadership and executional expertise for 7 brands, 5 therapeutic areas and ensuring patient solutions and regional and account strategy supports effective rare disease activation and access from regions to health systems and accounts, to individual patients and care givers.

Ensuring the team has best-in-industry knowledge, capabilities, and synthesizes market conditions that impact the patient journey (i.e. payer, government, Pharma, industry, access), understanding of rare competitive products, and the patient perspective. Driving all patient related insights into leadership, account, launch, and strategic planning.

The ideal candidate will have extensive experience in Patient Services, creating and leading PSS programs, strategic and operational initiatives, strong organizational leadership experience, and excellence in developing teams, talent, and future leaders. Reporting to the Head of PSS, the Head of PSS Rare Diseases will be a critical member of the PSS LT.

We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.

Main Responsibilities:

Leadership and Strategy:

Set the vision and lead the Rare Disease PSS teams to achieve best possible patient and care giver experience, leading to the strategic and operational objectives for assigned brands.

Develop and implement cross-brand strategies to support the commercial goals in PSS for the associated brands/therapeutic areas.

Provide coaching and professional development to Directors and team members, fostering a culture of collaboration and patient focus.

Influence and help develop future Sanofi PSS enterprise vision and capabilities.   

Portfolio Management:

Manage a diverse portfolio of rare disease products.

Ensure effective management and continuous improvement of patient support programs, leadership, and professionals to meet market needs and regulatory requirements.

Cross-functional Collaboration:

Liaise with therapeutic area General Managers and their teams to align on strategic initiatives and ensure coordinated efforts across brands.

Work closely with other cross-functional Patient Services and Sanofi teams to support the implementation of patient support strategies.

Operational Excellence:

Monitor and measure customer feedback, internal performance data, and market trends to optimize program effectiveness.

Develop innovative solutions to address key business challenges, leveraging best practices in patient and provider services.

Monitor and measure customer feedback, internal performance data, and market needs to continuously improve services.

Ensure compliance with all relevant policies and regulations, maintaining high standards of quality and integrity.

Director Engagement:

Lead and mentor a team managing field teams, patient engagement teams and internal program hub teams.

Foster strong working relationships and ensure alignment on strategic priorities and operational goals.

Budget and Resource Management:

Develop and manage the annual budget for the High-touch and Patient Focused Affordability Programs team.

Ensure optimal allocation of resources to support program initiatives and drive business results.

About You

Basic Qualifications:

BA/BS degree required

10 years or more experience in patient support services within the pharmaceutical/biotech/healthcare sector

5 years in a leadership role

Preferred Qualifications:

Advanced degree (MBA or advanced clinical degree) preferred.

Proven track record in leading strategy and operations for patient support programs.

Excellent communication and interpersonal skills, capable of working effectively with cross-functional teams and external partners.

Experience with the commercialization of both infused therapies and products under buy & bill or medical benefits as well as pharmacy benefit products

Outstanding interpersonal skills including building strong working relationships and managing conflict.

Demonstrates initiative, teamwork, and accountability.

Strong organizational skills with the ability to adapt to change in a high-energy and fast-paced environment.

Strong understanding of FDA and OIG regulations.

Travel Requirements:

Up to 30% travel may be required.

Why Choose Us?

Bring the miracles of science to life alongside a supportive, future-focused team.

Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

US and Puerto Rico Residents Only

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; natural or protective hairstyles; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.