Job Summary

Job Description

What is the opportunity?

As the first point of contact at RBC retail banking locations, an RBC Advisors is a highly engaging, client experience focused individual with advanced discovery and problem resolution skills, who personally assists clients with simple banking solutions and provides warm introductions to the right RBC Partner for more complex banking needs.

Using empathy and hospitality-like skills, you will uncover client needs and teach them how to use RBC’s best in class digital platforms to fulfill their everyday banking needs. You will provide client-centric advice that meets their individual needs and financial circumstances as you open accounts, assist them to fulfill on pre-approved credit solutions and authorized non-registered term investments. With each client interaction, you will look for opportunities to deepen client relationships and collaborate with your RBC Partners to deliver meaningful and memorable client experiences that promote client satisfaction and loyalty.

What will you do?

Proactively welcome and engage clients as they enter an RBC location

Actively listen to uncover the reason for their visit, taking ownership of client needs and resolving concerns at first point of contact

Leading with client-centric advice, assist clients to fulfill their immediate everyday banking needs via digital self-serve channels 

Engage in discovery conversations to understand client needs, fulfilling on the appropriate simple advice, solutions and service

Contribute to a culture of collective team success by uncovering opportunities to introduce RBC Partners to fulfil on more complex client needs

Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests in every client interaction

What do you need to succeed?

Must-have

A passion for hosting an exceptional client experience

Curiosity, emotional intelligence and empathetic communication skills

Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, etc.)

Personal flexibility to work flex hours

A self-motivated eagerness to learn and determination to succeed

Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs.

Nice-to-have

Experience in the financial or service industry

What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation.A world-class training program in financial servicesExcellent career development and access to a variety of job opportunities across business and geographiesLeaders who support your development through coaching and managing opportunitiesWork in a dynamic, collaborative, progressive, and high-performing team

Job Skills

Adaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication, Curiosity, Data Analysis, Digital Literacy

Additional Job Details

Address:

215 BOUL TASCHEREAU:LA PRAIRIE

City:

LA PRAIRIE

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2024-12-05

Application Deadline:

2025-03-08

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.