At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Our RCA Professional will support CBB Business Banking (deposits and lending) with issue management and customer remediation coordination.

Position Highlights

Provide oversight, management, and guidance of customer remediation events and issues management in compliance with applicable policies and procedures for assigned business line.Consult with business lines on findings from audit, exam or testing activity; assist with determining acceptable risk balanced solutions.Understand business line organization, support model, client base, risk profile, products, policies, procedures, and process “road maps”.Act as First Line of Defense risk liaison to assigned business partners to assist with articulation of risks, controls and impacts related to issues management and customer remediation.Support identification, vetting, creation, and management of issue portfolio to ensure accuracy of root cause, effective and sustainable risk mitigation, and timeliness of resolution.Ensure progress toward completion of open issues is on target and escalate any risks when appropriate.Review remediated issues for completeness and sustainability, in conjunction with drafting of memo to articulate actions taken that support issue closure.Manage projects and execution related to assigned customer remediation eventsProvide support to assigned business line throughout the customer remediation lifecycle to include identification, evaluation of impact and potential harm, sizing, scoping, articulation, and execution of eventParticipate with risk partners in other business lines on issues/events to determine best approach to manage/mitigate threats or issues that cross business lines.Conduct routine meetings with various risk and business partners at all levels of the organization to facilitate effective management and reporting of assigned issues and remediation events.Must be able to work independently and effectively manage both yourself and others to meet strict deadlines in adherence with policy requirements.

 

Basic Qualifications

Bachelor's degree, or equivalent work experience.Typically more than eight years of experience.

Preferred Skills and Experience

Prior risk management role, preferably in First Line of DefenseConsiderable knowledge of applicable laws, regulations, financial services, and regulatory trends that impact Consumer & Business BankingConsiderable understanding of Consumer & Business Banking operations, products/services, systems, and associated risks/controlsConsiderable knowledge of Risk/Compliance/Audit competencies as applicable to Consumer and Business BankingStrong project management and analytical skillsMust possess business acumen and credibility to help business line(s) within Consumer & Business Banking proactively identify and address changing workforce needs in a dynamic risk management environment.Excellent presentation, interpersonal, written and verbal communication skillsProficient computer navigation skills using a variety of software packages, including Microsoft Office applications (Microsoft Excel & PowerPoint)

Hybrid/flexible schedule

 

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

Healthcare (medical, dental, vision)

Basic term and optional term life insurance

Short-term and long-term disability

Pregnancy disability and parental leave

401(k) and employer-funded retirement plan

Paid vacation (from two to five weeks depending on salary grade and tenure)

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.  

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $116,280.00 - $136,800.00 - $150,480.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.