Role Summary:
Global operations advisor driving customer-focused actions and business metrics across teams. Partners with managers to evolve advisor role, provides trend-based feedback, and implements cross-regional solutions.

Key Duties:
• Drive production results and resolve investigator queries within SLAs
• Support team in meeting quality and productivity targets
• Efficiently handle associate queries and develop investigators
• Identify and address operational inefficiencies
• Collaborate with Ops leaders to pilot and roll out new solutions
• Analyze trends in advisor-investigator dynamics for actionable insights

Ideal candidate excels in cross-site accountability, continuous improvement, and supporting investigator teams to achieve targets.

Key job responsibilities
Problem Resolution and Continuous Improvement:

• Master new advising methodologies and coaching techniques
• Analyze trends and implement data-driven solutions
• Enhance investigator work quality for new and existing teams
• Stay current on tools, processes, and training techniques
• Serve as accessible SIV resource
• Develop and improve existing tools
• Extract insights and formulate recommendations

Cross-Functional Partnerships and Collaboration:

• Drive objectives through cross-functional teamwork
• Influence stakeholders through effective communication
• Convey analysis value to business stakeholders
• Enhance training and quality assurance across teams

Real-time Investigation Support:

• Provide virtual support across the network
• Offer deep dives, mentoring, and escalation assistance
• Facilitate cross-training and knowledge transfer

This role demands a proactive approach to problem-solving, strong analytical skills, and the ability to collaborate effectively across various teams and levels of the organization.

• Drive customer-focused actions and business metrics across worldwide operations
• Evolve advisor function through site manager partnerships and trend analysis
• Develop and implement new solutions with Ops leaders
• Pilot and roll out improvements across country, cross-country, and regional levels

This role optimizes global operations, enhances advisor effectiveness, and scales solutions across the organization.