Description Role Summary: Global operations advisor driving customer-focused actions and business metrics across teams. Partners with managers to evolve advisor role, provides trend-based feedback, and implements cross-regional solutions. Key Duties: • Drive production results and resolve investigator queries within SLAs • Support team in meeting quality and productivity targets • Efficiently handle associate queries and develop investigators • Identify and address operational inefficiencies • Collaborate with Ops leaders to pilot and roll out new solutions • Analyze trends in advisor-investigator dynamics for actionable insights Ideal candidate excels in cross-site accountability, continuous improvement, and supporting investigator teams to achieve targets. Key job responsibilities Problem Resolution and Continuous Improvement: • Master new advising methodologies and coaching techniques • Analyze trends and implement data-driven solutions • Enhance investigator work quality for new and existing teams • Stay current on tools, processes, and training techniques • Serve as accessible SIV resource • Develop and improve existing tools • Extract insights and formulate recommendations Cross-Functional Partnerships and Collaboration: • Drive objectives through cross-functional teamwork • Influence stakeholders through effective communication • Convey analysis value to business stakeholders • Enhance training and quality assurance across teams Real-time Investigation Support: • Provide virtual support across the network • Offer deep dives, mentoring, and escalation assistance • Facilitate cross-training and knowledge transfer This role demands a proactive approach to problem-solving, strong analytical skills, and the ability to collaborate effectively across various teams and levels of the organization. • Drive customer-focused actions and business metrics across worldwide operations • Evolve advisor function through site manager partnerships and trend analysis • Develop and implement new solutions with Ops leaders • Pilot and roll out improvements across country, cross-country, and regional levels This role optimizes global operations, enhances advisor effectiveness, and scales solutions across the organization. Basic Qualifications Basic Qualifications: • fluent in English and Chinese • RCO SIV Knowledge • 12+ months experience as SIV investigator • Rotational shift availability • Peer advising experience • Risk Management & Fraud domain expertise • Strong communication skills • Coaching and leadership abilities • Adaptability to fast-paced, ambiguous environments • Virtual advising and cross-cultural competence Ideal candidate combines technical knowledge, investigative experience, and strong interpersonal skills to excel in a dynamic, global role Preferred Qualifications Preferred Qualifications: • Consistent top performer with strong leadership principles • SIV process expertise • Coaching and Mentoring skills • Short Term Advisor experience Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy\_page) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy\_page ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.