RDC Next Implementation & Operations Manager

Location: Austin, TX

Category: Business Management and Transformation

Job ID: 2388

Recognized as the No. 1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions.

Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.

RDC Next Implementation & Operations Manager at Realtor.com®

Location: Austin, TX

Are you a program management expert with experience in residential real estate? Are you looking to work on a high-performing team that is transforming the real estate industry?  If you want to pursue your professional goals while working in an innovative, startup environment within a leading real estate tech company, this work is for you. As the RDC Next Implementation & Operations Manager, you will report to the RDC Next Director of Strategy & Operations at Realtor.com. The RDC Next team is charged with building and delivering innovative solutions across the real estate ecosystem that deepen relationships with industry players, consumers, and brokers/agents. Apply and join us as part of the team shaping what is NEXT! 

What you’ll do:

Manage end-to-end implementation and support for RDC Next’s relationship industry participants and practitioners, including travel, as needed  Coordinate technical assistance (e.g. tech solution delivery, UX updates, bug fixes, etc.) between Realtor.com and the industry; enlisting Realtor.com product and tech representatives to deliver the solution Coordinate industry product training, support, and best practices; enlisting Realtor.com product and GTM representatives to deliver the solution Coordinate commercial relationship between Realtor.com and the industry; enlisting Realtor.com finance representatives to deliver the solution Serve as primary contact point for any other industry request as related to RDC Next initiatives  Communicate directly with industry leadership on a daily basis for troubleshooting and basic relationship management purposes Work closely with Realtor.com industry relations and customer teams in managing the overall Realtor.com relationship with the industry, including, but not limited to reporting, analytics, and governance Surface frontline feedback from the industry, and share with internal product, go-to-market and industry relations representatives on a regular basis Identify recurring themes in RDC Next relationships, and develop long term strategic opportunities to enhance the RDC Next offering in the future

 

How we work

We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together.

 

What you’ll bring: 

At least 8+ years of experience working in partnerships, product, or relationship management role, with at least 3 years experience in organized residential real estate; experience working at a large tech organization is a plus   Extensive experience collaborating across a diverse set of internal and external partners from initial discovery through completion, with a high degree of accountability and transparency Exceptional ability to multi-task, simultaneously managing many relationships, timelines, and critical urgent requests, while caring for medium- and long-term priorities Quick to understand technical information and adept at translating it into impactful communications Demonstrated ability to figure out solutions to hard problems with many constraints, using sound judgment to assess risks, and to lay out your argument in a well-structured, data-driven narrative Proven ability to engage with engineers, designers, marketers, product leaders, and company leaders in a diplomatic, constructive and collaborative relationship Enjoy adapting to feedback from both users and internal stakeholders, building stronger product capabilities as a result Strong leadership skills and proven ability to bring many parties and perspectives together, forge a vision and drive towards common goals Bachelor’s degree or equivalent experience. Strong creative thinking and problem solving skills How we Reward you:
Realtor.com is committed to investing in the health and wellbeing of our employees and their families. Our benefits programs include, but are not limited to: Inclusive and Competitive medical, Rx, dental, and vision coverage Family forming benefits 13 Paid Holidays Flexible Time Off 8 hours of paid Volunteer Time off Immediate eligibility into Company 401(k) plan with 3.5% company match Tuition Reimbursement program for degreed and non-degreed programs 1:1 personalized Financial Planning Sessions Student Debt Retirement Savings Match program Free snacks and refreshments in each office location

Do the best work of your life at Realtor.com®

Here, you’ll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you’ll find your way home too. People are our foundation—the core that drives us passionately forward. At Realtor.com®, you’ll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return we’ll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.

Diversity is important to us, therefore, Realtor.com® is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com® will provide reasonable accommodations for otherwise qualified disabled individuals.

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