Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.
Job DescriptionThe Compensation range for this position is approximately $56,100 - $69,300 and will be based on the candidate’s qualification, experience, and education.
As an office supervisor, the person in this position is responsible for overseeing the efficient implementation of all Regional Operations Center (RDC) administrative functions.
Duties include, but are not limited to:
Supervise and support an administrative support team.Work with management to ensure all safety training, documentation and postings are completed and maintained. Ensure all incidents and publications are communicated and posted appropriately.Responsible for customer service in operational issues.Support order management, records management and develop budgets.Maintain SOX key warehouse controls with direction from RDC and financial management.Facilitate the generation of reports, maintenance logs and assist with maintaining metrics.Participate in other projects as assignedOrder office supplies Resolve customer issues efficiently through email communicationFacilitate the growth and development of direct reports through training and mentorship.Oversee and coordinate operational activities to ensure efficiency and effectivenessSelecting qualified candidates to support their direct reportsNeed experience in EWM Warehousing System (SAP-P36 & P00)The shifts will run from 8:00 AM to 4:30 PM.
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QualificationsRequires a high school diploma or an equivalent combination of education and experience. A bachelor's degree or equivalent combination of education and experience is preferred. Requires at least 5 years related experience.
Knows the principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Requires good verbal and written communication skills. Must have computer literacy in Microsoft Office, including Excel, Word and PowerPoint. Requires some experience with general office applications such as FAX and EDI. Prefer experience using SAP including using queries.
Our Culture:
At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!
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