Your team responsibilities

The MSCI Global Client Service team is composed of experienced financial professionals that provide first tier support for our institutional clients around the world. Team members are responsible for responding to a wide variety of methodology, usage, interpretational, and technical questions on our line of products and services. Client contact is primarily via telephone and email, but occasional travel may be required for on-site presentations or trainings. The team members work closely with account managers and consultants to develop and maintain client relationships.

What we offer you

· At MSCI we are passionate about what we do, and we are inspired by our purpose – to power better investment decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.

· Wherever you are located you will find transparent compensation schemes and employee benefits that can help ensure your financial security and health. While they vary by different locations, we offer a broad range of benefits that are part of the value you receive as an MSCI employee.

· Our flexible ways of working will allow you to maximize your potential, and we will empower you with the trust, accountability, and advanced technology to perform at your very best.

· You’ll find a purposeful approach to wellbeing to provide you with all the resources you need to be your best at work and in your personal life. Our ‘Here For You’ Employee Assistance Program is available for our employees globally, providing confidential emotional support, financial and legal advice free of charge.

Your key responsibilities

The successful candidate will be part of the APAC Client Service team based in Manila catering to the inquiries raised by MSCI global clients in the field of finance and investment during APAC hours. Said candidate will provide support to clients in their use of MSCI’s Real Assets products. The Analyst’s responsibilities include but not limited to: Learn and understand our different Real Assets and other Private Assets platform’s user account maintenance and functionalities Learn and understand the various market and financial concepts used in our Real Assets products Assist the team with day-to-day query allocation and satisfactory resolution of operational, data and intermediate usage client queries using combined knowledge of Real Assets tools and methodologies Coordinate with Global Real Assets Client Service Team for any inquiries outside APAC hours Ensures that complex queries are routed to the appropriate global teams within specified SLA whilst keeping clients updated on the status of the query in a timely fashion Collaborate with other Client Service teams globally to help address ad hoc requests from global Sales teams Will receive primarily basic training on MSCI's Real Assets products and solutions such as account permissioning, data management, overview of MSCI platforms and methodologies, client servicing, etc., and also receive basic training on the other MSCI product lines - Analytics, Index, and ESG & Climate, to provide basic support to said product lines from time to time.

Your skills and experience that will help you excel

Bachelor’s/Master’s Degree in Finance, Economics, international relations or equivalent. Fresh graduates are welcome to apply. A self-starter who is highly motivated, and has strong analytic, quantitative, problem-solving skills and the ability to work individually and within a team Strong interest on Real Assets in the financial investment process and familiar with international financial institutions and global financial markets Strong organizational skills having the ability to handle multiple projects under tight and short-term deadlines, and keen attention to details. Experience in external client servicing for financial institutions (via email and phone) is a plus Ability to work efficiently with diverse cultures on a global team, and knowing when to involve appropriate colleagues in projects regardless of function, geography, and business line Ability to comprehend, simplify and communicate complex concepts or methodologies verbally and in writing via the English language to clients and internal stakeholders

How we’ll support you

· Our culture of high performance and innovation relies on our people sharing their knowledge and lifting each other up. You’ll be surrounded by a collaborative, global network of talented colleagues who will support and inspire you to do the best work of your career.

· We believe new and challenging experiences drive personal growth and innovation. With the right challenges, encouragement, and development support you can shape your own career experience. Career paths are multi-directional, and we encourage and support internal mobility to help you identify new opportunities to progress and take control of your future.

· As a new joiner you’ll be enrolled on our Global Orientation interactive learning experience to set you up for success.

· Our tailored learning opportunities will enable you to acquire the skills you need at your own pace, choosing between the courses and certifications best suited to you. Our Learning@MSCI platform coupled with access to LinkedIn Learning Pro will provide you with all the resources you need for to accelerate your professional growth.

· At MSCI we act in ways that encourage respect for all voices, ensuring that everyone can be themselves and feel like they are a part of the company. We are intentional about ensuring that everyone is treated fairly and supported with equal opportunities to succeed.

· We have eight MSCI Employee Resource Groups: All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.

About MSCI

MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.

To all recruitment agencies

MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.

MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email Disability.Assistance@msci.com and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

Note on recruitment scams

We are aware of recruitment scams where fraudsters impersonating MSCI personnel may try and elicit personal information from job seekers. Read our full note on careers.msci.com