What success looks like in this role:

Provide operational support for corporate real estate tool set, which currently includes CoStar lease administration (Costar), occupancy (Serraview), seat reservations (Engage), work ticket tracking (Famis 260), security badges (Lenel) and Power BI dashboards.  This may include:Conducting system / data audits to identify and correct errors in accordance with data governance guidelines.Participating in testing of new modules / functionality and facilitating rollout for change.Working on real estate system-related process improvements, monitoring progress and regularly reporting on project status.Interacting with development team to provide SME for real estate topics.Translate operational requirements into technical specifications for software enhancements.Collaborate with technical support teams to troubleshoot and resolve system issues promptly. Ensuring minimal disruption to operations is crucial, and effective communication between business stakeholders and developers is essential.Ensure site actions are accurately reflected in all platforms (lease admin, occupancy, SharePoint, HR system, dashboards, etc.)Provide scheduled and ad hoc reporting on real estate KPIs, including but not limited to occupancy, carbon footprint, portfolio characteristics, demographics, etc.  Create executive summaries from reporting outputs.Analyze complex business issues using data from internal and external sources to provide actionable insight to decision makers.Knowledge of real estate technology and its ability to improve work processes and results (e.g., enhance productivity, efficiency, collaboration, quality, or customer satisfaction). Use technology to solve work-related problems, find new methods to enhance results, and create new business opportunities.Provide operational support for other administration tools which may include Policy & Procedures Repository and Business Continuity toolset (notification and threat monitoring system)

You will be successful in this role if you have:

Requires 3-5 years’ experience in business support function in a fast-paced environment, dealing with moderately complex issues and managing conflicting priorities.Undergraduate degree.  Other professional related training and development to keep skills current.  Prefer degree in Management Information systems, Business, Finance, Real Estate, or related field.Willingness to work until noon US eastern time.Understanding of the processes, policies and procedures required for supporting real estate business.

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