As a member of the Redfin Sales Support team, you'll be the first point of contact for potential customers via phone, text, or email and educate them about the benefits of working with Redfin to buy or sell a home. From our cutting-edge technology to our in-depth training and supportive team environment, we've got you covered. Your love of real estate and ability to quickly gain a customer’s confidence over the phone will be key to your success. In applicable markets, you may also work with customers requesting a cash offer.

Day-to-day responsibilities:

You are the first voice of Redfin and responsible for earning a customer’s business by guiding them to the best solution

You will work from a customer queue, handling live phone calls and inquiries created from the website and app

Be an expert on all of Redfin’s real estate products and services and advise customers to clear next steps

Match prospective customers with a local Redfin Agent for a home tour, buyer’s consultation, or listing consultation

Qualifications:

Active real estate license required. Find out how to get one here: www.redfin.com/guides/how-to-become-a-real-estate-agent

Previous inside sales experience preferred; will also consider customer service or real estate, or other sales experience

Real estate transaction experience preferred

Strong multitasking skills 

Clear and concise verbal and written communication

Experience using a Customer Relationship Management (CRM) system is preferred

Microsoft Office or Google Suite experience a plus

Schedule:

Set, 40-hour schedule that may include nights and weekends, with occasional overtime necessary

Opportunity to work remotely, with 1–2 potential in-office days per month for team events (based on Manager approval)

Compensation:

Competitive hourly wage with uncapped bonus potential based on the number of new customers you create

Industry-leading benefits, including:

Three weeks of paid vacation, plus paid parental leave, sick leave & flex days

Choose from various full-family medical, dental, and vision plans with low out-of-pocket expenses

REALTOR association, MLS dues, and state license fees reimbursed

401(k) and Employee Stock Purchase Plan

Career development:

Comprehensive in-person and virtual training

A management team invested in your growth and success

Growth opportunities to move into other positions at Redfin (including management-level roles, if qualified).

About Redfin:

Our mission is to redefine real estate in the consumer's favor. As a full-service brokerage with the most-visited nationwide brokerage website, we combine our own technology and real estate agents to make buying or selling a home faster, easier, and more efficient. We believe real estate can be better—for customers, for agents, for everyone.

The compensation information below is provided in compliance with all applicable disclosure requirements.

Base Pay Range: $20.90 - 31.30. Actual base pay will depend on varying circumstances, including the position, location, individual qualifications, market finances, and other operational business needs. Depending on the position, compensation may also include commissions, bonuses, and equity.

Redfin offers a generous benefits package that includes 15 paid vacation days, 12 paid holidays, paid parental leave, sick leave, and flex days; medical, dental, and vision insurance benefits; flexible spending account, health savings account, life and disability insurance; fertility benefits, Employee Assistance Programs; and 401(k) employer match.

#LI-Remote

Redfin is an equal opportunity employer committed to hiring a diverse workforce.

A diverse, inclusive culture is vital to Redfin's mission of making real estate better for people from all walks of life. We’re proud that Redfin is a place where different points of view and backgrounds are encouraged and respected. We constantly strive to build a company that reflects the world around us, based on our conviction that pursuing and developing talent of all types is the right way for a business to thrive over the long haul.

Redfin provides equal employment opportunities to all employees and applicants for employment and prohibit discrimination based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, and any other characteristic protected by applicable federal, state or local law. If you need accommodation in the application or recruitment process because of a disability or special need, please contact recruitingteam@redfin.com

Redfin encourages individuals with criminal record histories to apply for employment and considers such individuals for employment consistent with the requirements of any applicable fair chance acts, including but not limited to the California, San Francisco and Los Angeles County Fair Chance Acts. Philadelphia applicants can access a copy of Philadelphia Fair Criminal Records Screening Standards ordinance poster here.

Redfin accepts applications on an ongoing basis.