The Real Time Analyst is responsible for real-time and/or intraday management of resources to ensure the correct number of agents at the right time are at their workstations to answer an accurately forecasted volume of incoming calls at the desired service level.1 to 3 years of experience as a Real Time Analyst in the Call Center industry.Experience with Aspect is preferred.Fluent in spoken and written EnglishCore and Leadership.Planning and organizing the work of othersManaging through changeCustomer championDriving performance execution and resultsProblem-solving and decision makingSupporting collaborationDisplaying leadership courageIntellectual horsepower and learning agilityDisplay credibility and influenceFunctional.Ability to interact in a professional manner with teammates, leaders and othersExcellent human relations, communications and team skillsProficient, analytical, decisiveExcellent troubleshooting skillsFocused and able to work independentlyMust be able to be stationary at the computer for extended periods of timeMaintain a high level of attendance and punctuality in accordance with Asurion’s attendance policyTechnical knowledge of Microsoft Office including Word, Excel, PowerPoint and Outlook