Recall Repair Specialist

MarketSource Inc., an Allegis Group Company, develops and delivers innovative managed sales solutions for enterprise customers. MarketSource provides the unique skills and expertise to integrate brand-centric managed sales programs in the Automotive, Information Technology, Telecommunications, and Manufacturing industries in Business-to-Business (B2B) and Retail models.

Founded in 1975, MarketSource, Inc. became a subsidiary of Allegis Group, Inc. in 2004. Our Company’s culture centers on our core values: Open Communication, Relationships, Serving Others, and Work Ethic. MarketSource clients rely on the innovative managed sales solutions that our vertical-specific, subject matter experts develop and deliver. Our team members thrive in a welcoming atmosphere of diversity, inclusion, and exemplary corporate practices.

Summary

The Recall Repair Specialist will be responsible for effectively managing a territory to ensure that critical Takata airbag recalls, and other Original Equipment Manufacturers (OEM) repair initiatives assigned are completed, or cases closed on identified vehicles in their assigned geography.

Essential Job Functions:Conduct field canvassing, “door knocks” and face-to-face visits at identified addresses to facilitate repairs or close cases with required documentationUtilize MarketSource Salesforce.com Dashboard to review repair case assignments and closuresSubject matter expert on Takata Airbag Recall and/or other repair informationComplete, upload, and record all information to specific requirements in Salesforce.comUtilize mapping and route optimization tools to effectively maximize productivityEducate VIN owners on the extreme importance of getting their vehicles repairedOvercome hesitancy and resistance from Vehicle owners facilitating repairsDevelop relationships and work closely with assigned dealerships in designated markets and field team membersContact or visit other locations as assignedConduct investigative work to verify the accuracy of identified outcomes from call reportsUtilize databases and additional resources to find supporting documentation that substantiates or updates outcomesUtilize available online resources to identify the location, owner, and disposition of identified targetConduct follow-up calls to validate phone numbers and/or schedule appointments for the field teamDocument results of research in Salesforce.com or another database as directedMust complete and maintain required certification to complete mobile repairsObtain the owner’s permission and conduct specifically authorized repair(s) to identified targeted vehiclesStrictly follow manufacturers’ training and procedures for the make, model, and year of the identified vehicleObtain, and keep secure replacement parts and tools according to current procedure and policyReturn defective or replaced parts according to current policy, and complete necessary documentation
Required Knowledge, Skills, and Abilities:Proven experience interacting with customers in person, via phone call, text, and emailEffective communication and organization skillsAbility to work independently in the field with limited supervisionAbility to analyze and utilize key information to create territory action plans to achieve business objectivesAbility to make independent decisions in the field positively impacting business objectivesExcellent written, verbal, and communication skillsAbility and willingness to conduct presentations to both small and large groups of people, to a diverse audience including, Dealership personnel, customers, and community leadersStrong interpersonal skillsAbility to work a non-traditional schedule, weekends, and eveningsBilingual desired (English/Spanish)
Job Requirements:High School Diploma or equivalent3+ years of work experienceAutomotive technician background preferred; or proven technical acumen required for mobile repair certification310S certification required, Ontario territoryMust have reliable transportation to perform essential functions within an assigned geographic areaValid Driver’s LicenseOvernight travel may be required
Additional Job RequirementsFrequently position self to get in and out of a vehicleFrequently position self to work in tight or restrictive spaces when completing mobile repairsMust be able to remain in varying prolonged positions while completing mobile repairsRegularly ascend and descend stairsFrequently move objects weighing up to twenty poundsConsistently work in outdoor weather conditions