If you are a Receiver, looking for an opportunity to grow, Emerson has an exciting opportunity for you in our Elyria, OH location! Encouraged to perform all the activities on the Factory Service Center Shipping & Receiving Team.   Receives and ships all customer tools into and out of the Factory Service Center.  Receives all customer returns and accurately enters customer and product information into various business platforms including JDEdwards, 360 Insight, or any other required business platform. Moves material to different locations in the building(s), applying various forms of material handling equipment including forklifts, hand trucks, two-wheel dollies or transfer truck.  Evaluates customer returns for warranty, credit or repair as determined by company and department policies.  Receives and ships all customer tools into and out of the Factory Service Center.  If you are ready to expand your professional experiences and grow professionally with a thriving organization, we invite you to become a valued member of our team!

In this Role, Your Responsibilities Will Be:

Receive tools sent to the factory service center from customers requesting a tool repair evaluation. Receive tools sent to the stock returns area from distributors requesting a credit.  Receive parts shipments from DCs and suppliers, and all misc. packages that are sent to the factory service center.  Put away parts into correct inventory locations. Package/box, label, and ship tools to customers and distributors accurately. Process/record all transactions in JDE, 360 Insight. Help walk-in customers with tool receipts and basic questions about the repair process. Identify the specific tool model on incoming receipts using variety of factors like serial number, product catalog, and general knowledge of product line. Evaluate condition of packaging and tool returned for stock credit.  Make determination on whether the distributor should be given credit using a variety of factors such as condition of tool, serial number, sales order number, purchase order number.  Resolve whether the tool can be salvaged through repair or if the tool should be scrapped. Must have a good working or developing understanding of the entire product line. 

Who You Are:

You stay aligned with your goals and stay productive. You prepare content for communication that is impactful.  You build the customer relationships.  You find ways to manage stress and pressure. You define issues and can map out a process. 

For This Role, You Will Need:

1 year manufacturing or warehouse experience 1 year troubleshooting experience. Ability to interface with customers in person or via email communications. Ability to acquire a forklift license.  Good oral and written communication skills. Proven understanding of computer applications. Authorized to work in the United States without any sponsorship now and in the future.
 

Preferred Qualifications that Set You Apart:

3 years manufacturing experience, preferably in shipping/receiving/warehousing. 1-3 years customer facing experience. A forklift license.

Our Offer to You:

We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefit plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage.  Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more.  Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

At Emerson, we are committed to encouraging a culture where every employee is valued and respected for their outstanding experiences and perspectives.  We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspire innovation and brings the best solutions to our customers.

The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson.

Our training programs and initiatives focus on end-to end development, from onboarding through senior leadership.  We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training. 

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