About The RoleOur Authentication Centers (warehouses) are where the magic happens! The Art & Science of Real comes to life within our facilities located in New Jersey and Arizona — combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. As consigned goods travel into our facilities, the team processes, authenticates, and photographs each item in preparation for listing to our website. As a Receiving Lead, you will help drive productivity by motivating team members to achieve performance metrics. If you are a self-motivated individual who thrives in a fast-paced, production-driven environment, this could be the perfect match!

What You Get To Do Every Day

Help oversee up to 15 receiving associates while focusing on training, productivity, and quality metrics

Conduct necessary research to help solve challenging consignments and provide feedback to the appropriate teams

Work closely with Authentication, Photography Leads on the inbound consignment process for VIP consignors and celebrity sales

Assist with Client Services inquiries by providing consignment information to our Exceptions team

Execute quality control efforts set by the company focusing on brand and condition standards

Work closely with the Product Handling team to ensure all operating procedures are being properly followed

Manage item inquiries from the field Sales team 

Contribute to a positive work environment focused on driving results and employee satisfaction   

Be heavily engaged with the team by using strong communication skills and creative ways to interact

Coach to best practices in the moment and report to assistant manager any repeat non compliance

Provide administrative support related to specific product channels

Be consistently present on the receiving floor looking for areas of opportunity and motivating team to achieve productivity goals

What You Bring To The Role

Minimum Requirements:

Minimum 1 year of experience working in ecommerce warehouse or production setting, achieving hourly quotas

Strong leadership aptitude and a desire to grow into a management role 

Ability to work well independently, but lead by example in a team environment

Outstanding oral and verbal communication; comfortability with cross functional communication

Positive and encouraging demeanor with ability to motivate others

Ability to read and understand KPIs and Looker reports

Great time management skills and ability to prioritize daily tasks

Strong attention to detail, highly motivated, and proactive 

Internal candidates must have positive KPI’s and productivity metrics

Preferred Requirements:

Proficiency with Mac OS, Google Suite

Leadership experience

Compensation, Benefits, + Perks

Hourly base pay + incentive pay based on performance/ quota targets achieved

Group Health Insurance- Medical, Vision, Dental 

Employee Stock Purchase Plan 

401K (with company matching up to $2K)

18 PTO days (accrued with tenure) and 10 paid company holidays 

$50 in monthly food credits to apply to snacks and meals that are available for purchase on site

State of the art, climate-controlled warehouse facility

The expected hourly rate for this role is 20.50-21.50. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts and receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.