JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Summary

The Reception/Runner position is responsible for the delivery of amazing client and guest experiences and ensuring that all customers and visitors are assisted accordingly in a warm, professional, and friendly manner.  This role will be responsible for not only delivering exceptional guest experiences through face-to-face engagement, proactive communication, and exceptional service but also covering other positions and maintaining their assigned floors.  They will ensure that seamless consistent level of service is provided at every user touchpoint from employee and guest pre-arrival to departure.   This client facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality focused workplace environment. This position provides the unique opportunity to become an expert in both soft and hard services and will allow the opportunity to learn and grow in a fast paced environment.

Job Responsibilities

Enthusiastically welcome guests, anticipate their needs, assist with arrivals, departures, and office orientations

Provide adequate coverage for receptionists during break or PTO

Visibly engaged and well known in the workplace, regularly assists customers and guests with their needs

Provide secondhand support to mailroom during down time.

Stock and maintain assigned floors, from stocking snacks, copier rooms, pantry supplies etc…

Ability to build connections and network throughout the hospitality industry.

Connect with client, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutions

Familiar with all services within the facility and works with facilities management to facilitate a hospitality approach across services

Work across teams to proactively communicate and prepare for meetings and events, to anticipate and address concerns and to ensure operations without incident

Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.

Assist support for meetings, reception, and personal support

Act as a central point of contact, providing information and wayfinding for the building, services, and activities

Implement and monitor standards of service to meet and exceed expectations

Assist maintenance Lead when applicable

Qualifications

Minimum 3- 5 years previous customer service, facility/office services & hospitality related experience.

People Person: The best part of serving others is creating experiences for them that go beyond the expected

Flexibility and positive attitude in managing shifting daily priorities

Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally through the spoken and written word. 

Knows how to multi-task and prioritize while ensuring consistent and elevated guest experiences and accuracy

Working knowledge in a range of information technology tools and platforms

Ability to lift anywhere from 15 to 30 pounds.

Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook)

Benefits:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

Some of these benefits, include: (Automatically include for US, manually add bullets for ROW at top of job description)

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Flexible and Remote Work Arrangements may be available

About JLL

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together

Estimated total compensation for this position:

54,000.00 – 58,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site –New York, NY

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.