The Reception Services Supervisor will oversee the day-to-day operations of the clinic and PSRs.

This is a full-time position working M-F from 8:00 am - 5:00 pm out of our Blaine, Brooklyn Park, Coon Rapids and Otsego locations.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. We offer a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more.

Essential Functions: Oversee, monitor and supervise the daily operations of the PSR department ensuring excellent patient service and delivery of care. Recruit, hire, coach, train, and develop employees. Work with manager/director and HR to develop performance plans as needed. Plan ahead to anticipate the scheduling needs of the PSR department and send out a weekly schedule to all staff. Conduct frequent, timely, and appropriate communications with employees through meetings and one-on-one sessions; actively participate in meetings and other communications processes; share information timely, accurately and completely with others, as needed. Conduct yearly reviews and discuss compensation with staff. Complete all payroll processes as needed in Ultipro including, leave of absences, time off requests, department transfers, Ensure compliance with all applicable laws, regulations, etc. (e.g., HIPAA, Stark, OSHA, employment laws); company policies and procedures; business ethics; etc. Occasionally participate in community functions relating to TCO outreach events throughout the year. Any and all other duties as assigned

Education and Experience Requirements:

Bachelor's degree in related field or applicable experience Supervisory experience preferred. Healthcare setting experience preferred Working knowledge of all applicable laws, regulations, and guidelines

Essential Requirements:

Ability to:

Comply with company policies, procedures, practices and business ethics guidelines. Complete job required training. Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.) Demonstrate prompt and reliable attendance Work in the clinic, office or surgery center during business hours  Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines Communicate and interact in a respectful and professional manner Prioritize workload while being flexible to meet the expectations of the daily operations Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions Understand and execute a variety of instructions Effectively operate equipment and communicate on and operate the phone system Work independently with minimal supervision Travel to other work locations, if required

Performance Expectations – i-Health’s Core Values:

Integrity - Do the right thing and take responsibility for what you do and say Service - Consistently contribute to deliver an exceptional experience Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness Teamwork - Be a part of the whole; support each other positively

Environmental Conditions:

Clinic/office/surgery center setting

Notes:

Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.  This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.