A Reception Supervisor ensures the satisfaction of Guests who interact with Reception operations and will keep the Reception Team informed of relevant information and Guest feedback.

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What will I be doing?

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As Reception Supervisor, you will ensure the satisfaction of Guests who interact with Reception operations and will keep the Reception Team informed of relevant information and Guest feedback. A Reception Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

\n\nServe as a key point of contact for Guests and efficiently respond to Guest enquiries\nProvide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others\nProcess and deliver messages for Guests\nDeliver and safely store Guest luggage\nPlan, organise and control the daily operations of the Concierge Desk to ensure the smooth operation of department\nStay current with all hotel services as well as daily VIP requests and special events\nRepresent the needs of the Team to others in the hotel\nRecruit, select, train and the develop Team Members\nConduct annual and mid-year appraisals with Team Members\nEnsure orderliness and safety guidelines around the lobby and front door areas\nProvide support to Management as required, in cases of emergency\nProject a professional manner with an emphasis on hospitality and Guest service\nMaintain a clean, healthy, and safety working area\nAct in accordance with policies and procedures when working with front of house equipment and property management systems\n

What are we looking for?

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Reception Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

\n\nPositive attitude and good communication skills\nCommitment to delivering a high level of customer service\nExcellent grooming standards\nFlexibility to respond to a variety of different work situations\nAbility to work on your own and as part of a team\nKnowledge of the local area\nPrevious experience managing a team\n\n

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

\n\nPrevious experience working in Reception in a hotel environment\n\n

What will it be like to work for Hilton?

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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