Receptionist – Business Insurance

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Receptionist at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life.

The Receptionist is responsible for answering a multi-line phone system and directing calls as appropriate, greeting visitors, opening and distributing mail, managing supplies, supporting teams with presentations, understanding basic technology for meeting rooms, and providing general office support.  This position requires the incumbent have the ability to exercise independent judgment and discretion in matters involving day to day responsibilities.

This is role is in person based in our Livonia, MI office. Other responsibilities include:

Pleasantly welcomes and greets all clients and visitors at reception area.Answers, screens, and routes telephone calls; responds to general inquiries from clients.Maintains reception area, conference, storage, print rooms and kitchen in good order and reports any defects or needs to facilities and/or building maintenance. Maintains and updates the lobby monitors.Assists with general conferencing technology set-up and troubleshooting in meeting rooms.Requests temporary Wi-Fi access for guests.Completes weekly inventory of office supplies.  Receives and stores inventory orders.Researches, prices and orders office, printer, mail machine postage, coffee and binding supplies.Maintains paper supply for all printers and postage supplies in the mail area.Manages the use/reserving loaner technology equipment (projectors, loaner laptop, cameras, etc).Performs general clerical duties to include but not limited to: typing, photocopying, faxing, printing and mailing.Documents incoming cash receipts, tracks client/vendor checks and routes to accounting team.Receive, sort, and index incoming mail. Responsible with the preparation of outgoing mail.Coordinates the pick-up and delivery of express mail service (UPS).Coordinates food and beverage orders and sets up office lunches for various meetings and special event celebrations.  Cleans up after meetings as needed.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

High School Diploma preferred.Two to three years prior Receptionist or Office Management experience essential.Excellent computer skills — Microsoft Word, PowerPoint, Excel, Outlook and Internet software.Comfortable learning and guiding others on Zoom Conference basics.Excellent written and verbal communication skills.Energetic and positive energy to create a welcoming environment.Ability to keep sensitive information confidential at all times.Flexibility to arrive early and stay late, as needed.Strong and pleasant telephone and interpersonal skills, and the ability to deal professionally with clients and co-workers on the phone and in person.Ability to work in a proactive manner to consistently deliver high-quality work.Excellent organizational and time management skills, ability to take initiative, use good judgment, demonstrate a strong sense of urgency and carry multiple projects through to completion.Ability to work under pressure with tight time constraints, as well as the ability to deal with frequent interruptions, unresolved situations, frequent change, delays or unexpected events.Ability to maintain a mature, problem-solving approach; general knowledge of “how to get things done.”

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are:

Generous time off, including personal and volunteeringTuition reimbursement and professional development opportunitiesHybrid workCharitable contribution match programsStock purchase opportunities

To learn more about a career at MMA, check out our website or flip through our recruiting brochure.

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Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

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