Salary Range: $18.63 - $21.97 Pay rates are determined based on experience and internal equity. Position Summary: + Works directly under the CCC Administrator + Greets and directs patients and visitors + Provides information regarding services and explains facility policies. + Processes telephone communication efficiently and courteously. + Performs paging in a clear and accurate manner in accordance with hospital guidelines. + Distributes information accurately and legibly. + Must work well under stress or tight deadlines. + Must work well with supervisors, co-workers, patients/residents, family members and visitors. + Assists DON as needed. District Responsibility: + Support the District Mission and Values + Demonstrate Respect, Professionalism and Courtesy to all patients/residents, visitors, other providers and coworkers, as delineated in the LVMC “Commitment to Care”. + Constantly use C-I-CARE principles when communicating with others. + Performance Improvement Activities + Professional Development Position Duties/Responsibility: + Accurately prioritize and announce facility-wide codes. + Appropriately identifies situations requiring attention and proceeds to seek assistance from Directors and Administrator. + Answers telephone calls and greets visitors. Answers their questions, provides information, and escorts visitors to their desired destination when needed. + Collects mail and intra-district distribution from the nurse’s station and distributes it throughout the facility. + Processes the resident mail for the activity staff to deliver. + Assists the Administrative Secretary/Admissions Coordinator as needed. + Assists with Admission Packet assembly. + Processes Certified Mail + Other Duties Assigned by Administrator. Essential Functions: + The ability to use the current system to announce Codes and make pages. + The ability to communicate verbally with visitors in person or on the telephone. + The ability to be supervised. + The ability to work as a Team member. + The ability to have positive personal interactions with staff, patients/residents and visitors. Position Qualifications: + Education: High School diploma or equivalent preferred. + Experience: Previous office/hospital experience preferred. Experience with geriatric residents is preferred. + Certifications/License: Current California driver’s license, have no convictions for serious driving violations and be insurable by the District’s insurance carrier. + Effective communication skills with spoken English and handwritten notes. + Positive public appearance. + Able to file accurately both alphabetically and numerically. + Demonstrate ability to use Word software. + Exhibits the ability to organize multiple assignments and follow through with accuracy. + Exercises good judgment under stress. Demonstrates initiative, emotional stability, tact and poise. + LVMC reserves the right to modify the minimum requirements depending on the needs of the organization.