ESSENTIAL FUNCTIONS:

· Demonstrates professional, appropriate, effective and tactful written, verbal, and nonverbal communication with patient, families, medical staff, colleagues, vendors, and other departments throughout the continuum of care to promote continuity of care and services and enhance clinic image.

· Demonstrates positive professional customer service in all patient, staff, and visitor contacts.

· Utilizes interpersonal skills to establish and maintain healthy interpersonal relationships with healthcare members, patients, and families.

· Acknowledges patient’s rights on confidentiality issues, maintains patient confidentiality at all times, and follows HIPAA guidelines and regulations.

· Participates in staff development activities and orientation as requested.

· Proactively acts as patient advocate, responding to and working to resolve patient concerns.

· Responsible for following equipment maintenance protocol, identifying problems, and coordinating appropriate repairs.

· Operation of various office machines (i.e. fax, copier, phone, and computer).

· Participates effectively as a team member in the clinic

RECEPTIONIST:

· Coordinates on-going patient flow through the clinic process ensuring efficient and effective continuity, accurate completion of all required forms, greeting patients, verifying demographics and insurance information, and coordinating physician releases.

· Collecting co-payments and/or outstanding balances. Inform patients of financial assistance opportunities

· Utilizes clinical staff to evaluate and determine priority situations.

· Follows clinic procedure/protocol for the organization and maintenance of the patient demographics in the computer and maintains the order of the medical record (i.e. test results, retrieval, filing, creation, repair, super billing of medical record).

· Proactively serves as a patient advocate by utilizing courteous and professional etiquette at all times reflecting positive tone and speaking distinctly with poise, tact and assurance. Assures the conveyance of accurate and complete messages to appropriate personnel.

· Responsible for the development, tracking and/or completeness of the charge ticket process through the patient visit.

· Coordinates non-patient customers in the clinic.

· Maintains professional appearance of reception area.

· Demonstrates functional knowledge of third party payers.

MARGINAL FUNCTIONS:

· Work includes cross coverage in other clinic areas as team needs.

· Maintains supply inventory and stocks supplies in various work areas.

· Participates in Performance Improvement activities as appropriate.

· CPR certified.

· Maintains orderly, neat appearance of work area.

· Misc. office duties (i.e. greeting patients, answering phones, filing or retrieving medical records, scheduling patient, verifying authorizations, sorting and distributing mail, updating demographic and insurance information.).

· Reconciles and/or prepares daily bank deposits.

· Sorts and delivers mail.

· Reconciles physician resource schedules

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

· High school diploma or equivalency.

· Six months experience working with public.

· Prefer clinic/physician office experience (i.e. knowledge of medical office practices and procedures, business English, mathematics, spelling, office equipment and basic computer skills).

· CPR Certification (obtained within 6 months of start date).

Our Commitment to Diversity and Inclusion
 

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.